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Takah
Punch Card
Posts: 5
Registered: ‎01-28-2013
Location: japan
Views: 1,079
Message 1 of 6

"Genuine Battery not attached" on yoga 13

i bought yoga 13 6month ago.

although i have had no exchange of battery , Eergy Managemant says  "genuine battery not attached" recently.

and  alart showsup alltime when system boot.  

battery charge normaly,but alart is irritating....

 

any help? thx

 

Social Support Agent
Social Support Agent
Posts: 5,824
Registered: ‎02-11-2012
Location: PH
Views: 1,034
Message 2 of 6

Re: "Genuine Battery not attached" on yoga 13

hi Takah,

 

Since you're still under warranty, did you sent the unit for service to replace the battery?

 

Have you tried to:

1. Uninstall the Lenovo Energy Management in Control Panel (large icon view) > Programs and Features and reboot

2. Re-install the Lenovo Energy Management software below and reboot

 

Lenovo Energy Management for 64-bit Windows
em8.08.0.2.4.exe
45.4MB

 

 

Let me know your findings,

neokenchi



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Mondai
What's DOS?
Posts: 1
Registered: ‎12-29-2013
Location: France
Views: 843
Message 3 of 6

Re: "Genuine Battery not attached" on yoga 13

Hi,

 

I have the same problem. alert just poped up one day and since i can't charge my yoga (stuck at 31%)

Have tried the to reinstall energy management but it didn't change a thing

 

regards,

 

doctord23
Paper Tape
Posts: 4
Registered: ‎10-14-2013
Location: USA
Views: 830
Message 4 of 6

Re: "Genuine Battery not attached" on yoga 13

I have had that problem a couple of times.

I ran the computer until the battery completely died and the problem went away when I plugged it back in.

danlu
Paper Tape
Posts: 4
Registered: ‎12-30-2013
Location: Sweden
Views: 818
Message 5 of 6

Re: "Genuine Battery not attached" on yoga 13

grfxguy
Paper Tape
Posts: 9
Registered: ‎11-11-2009
Location: Phoenix, AZ USA
Views: 606
Message 6 of 6

Re: "Genuine Battery not attached" on yoga 13

I had a client bring in a Yoga 13 with the same problem: Plugged in, but not charging and "Unauthorized battery" message, even though it was the original battery that shipped in the computer.

 

Tried uninstall/reinstall Energy Management to no avail.

 

What worked was to follow the Service Manual to the point of disconnecting the battery pack, let it sit for a few minutes, reconnected, reassembled and it is now charging again and shows genuine battery.

And we're back...

Move delayed but still coming

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