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catalarmclock
Paper Tape
Posts: 3
Registered: ‎03-28-2016
Location: US
Views: 864
Message 1 of 3

screen doesn't turn on when I open the lid... exchanged it 4 times already

I bought a Lenovo Yoga 710 laptop from Best Buy last week.    This is my 2nd Lenovo laptop. The other one was a Yoga 11 that I bought last year.  

 

With the Yota 11, the screen turns on as soon as I open the lid.   On the new Yoga 710, the screen never turns on when I open the lid and I have to press the power button to turn it on.  I've searched and tried dozens of different setting and none made any difference.  

 

I ended up taking the Yoga 710 back to the Best Buy store.  There were three Geeksquad guys who couldn't figure it out.   So they simply exchanged it.  When I got home and unboxed it, it was still the same.  I went back to the store three more times and all the other ones they gave me had the same behavior.  I actually didn't want to exchange them, but they Geeksquad guys insisted that it was normal, so they just kept exchanging it.  The two of them actually spent over 15 minutes trying to figure it out, but nothing worked.   The laptops were otherwise working perfectly.

 

The Yoga 710 on display at Best Buy actually did work just fine.  The screen turns on when the lid is opened... I think that's why the Geeksuqad guys insisted that all 4 that I got were bad.... on the other hand, 5 of them had were manufacturered in three different months, so I assume they were from different batches? (August, October, November)

 

 

Now I'm staring at the 5th Yoga 710 and it's still doing it(or not doing it by not turning on unless the power button is pressed)  Should I just give up and go back to Best Buy tomorrow to get a refund?  This was the last Yoga 710 in the store. Smiley Sad

 

Thanks!

 

 

catalarmclock
Paper Tape
Posts: 3
Registered: ‎03-28-2016
Location: US
Views: 818
Message 2 of 3

Re: screen doesn't turn on when I open the lid... exchanged it 4 times already

I stopped by the other Best Buy today.  Showed the same problem to their Geeksquad techs and their solution was to exchange it yet again....  so now I'm on the 6th 710 laptop....   I came home, set it up , and then... well... same problem again.   Smiley Sad  

 

Guess I now have to just settle for a refund. Smiley Sad

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 779
Message 3 of 3

Re: screen doesn't turn on when I open the lid... exchanged it 4 times already

Hello Catalarmclock

Thanks for using the Lenovo forums.


Well, considering that this has happened to 6 units in a row, I think this may well be a feature instead of a faulty unit, unfortunately I can`t confirm as I don`t have this unit, so hopefully someone can correct me here if they do!

 

Hope this helps, let us know how you get on.


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