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camilo_zam
What's DOS?
Posts: 2
Registered: ‎10-10-2013
Location: Bucaramanga, Colombia
Views: 4,064
Message 31 of 53

Re: yoga 13 freezes 1-2 times a day

Hi, I've seen for some of you it freezes when using IE+touch screen, not my case, has anyone identified exactly when does it freezes? So I can show it to the support people. Thanks.
kaysersoze
Fanfold Paper
Posts: 8
Registered: ‎09-26-2013
Location: Canada
Views: 4,059
Message 32 of 53

Re: yoga 13 freezes 1-2 times a day

Hi, 

 

In my opinion there is not a specific reason for the freezing issue, like while using IE with touchscreen... I am not using IE using chrome and it happens either tablet or laptop use... It  is a manufacturing issue for sure... As I said I did a full recovery it does not help. It would have solve the issue if it was a software or operating system issue...

elal1234
Fanfold Paper
Posts: 12
Registered: ‎10-17-2013
Location: Israel
Views: 4,052
Message 33 of 53

Re: yoga 13 freezes 1-2 times a day

UPDATE #2:

11/11/13 - My laptop was sent to the dealership and I have been told that usualy it takes 14 business days to get it back.

17/11/13 - I received a sms saying that the inspection process has completed, and parts were ordered. I still don't have information about what is wrong and which parts were ordered. 

 

I will keep updating.

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kaysersoze
Fanfold Paper
Posts: 8
Registered: ‎09-26-2013
Location: Canada
Views: 4,049
Message 34 of 53

Re: yoga 13 freezes 1-2 times a day

Your are lucky at least they have found a problem! In my case thay dould not find it and set it back without doing anything!
lorne1540
Fanfold Paper
Posts: 5
Registered: ‎11-09-2013
Location: canada
Views: 4,034
Message 35 of 53

Re: yoga 13 freezes 1-2 times a day

i just disabled network IPv6 and things are good at the moment. i saw this advise previously [probably in this thread] but i didn't try it at the time. just prior to the latest freeze, i checked the task manager and as usual CPU and memory usage were through the roof. I never like the fact that one of the "service host" processes always seemed to be using 2GB of memory, that particular one contained the TCP/IP NetBios Helper and it made me think about that IPv6 issue.

bombom5
Ctrl-Alt-Del
Posts: 13
Registered: ‎10-05-2013
Location: Latvia
Views: 4,005
Message 36 of 53

Re: yoga 13 freezes 1-2 times a day

Thanks to the seller, mine was replaced two weeks ago — different hardware, same software setup, no freezes so far!

 

kaysersoze
Fanfold Paper
Posts: 8
Registered: ‎09-26-2013
Location: Canada
Views: 3,999
Message 37 of 53

Re: yoga 13 freezes 1-2 times a day

Hi bombom5, do you know which hardware did they change?
bombom5
Ctrl-Alt-Del
Posts: 13
Registered: ‎10-05-2013
Location: Latvia
Views: 3,976
Message 38 of 53

Re: yoga 13 freezes 1-2 times a day

They gave me a completely new laptop. Unfortunately, I am unsure what happened to the previous laptop...

elal1234
Fanfold Paper
Posts: 12
Registered: ‎10-17-2013
Location: Israel
Views: 3,939
Message 39 of 53

Re: yoga 13 freezes 1-2 times a day

UPDATE 3:

I just got my laptop back. According to the report that was attached to it, the mother board and the SSD hard drive were replaced. I hope this is the end of the freezing problems, I will report in a couple of weeks of using the laptop.

Also, I am attaching the service report (the relevant parts are in English):

 

Link to picture

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

Omnadren
What's DOS?
Posts: 1
Registered: ‎12-09-2013
Location: Moscow
Views: 3,829
Message 40 of 53

Re: yoga 13 freezes 1-2 times a day

Same here. Got random freezes on my Yoga 13.

 Tried everything. Tried OS'es: Win7, Win8, Win8.1, with or without updates.

 Tried all advices here, including disabling intel energy management, disabling IPv6,...

 Nothing worked.

 

So gave it to service. Just checked status - they have ordered new MotherBoard for laptop.

 

Yoga suxx Smiley Sad

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