11-23-2013 08:47 AM
11-23-2013 09:22 AM
In my opinion there is not a specific reason for the freezing issue, like while using IE with touchscreen... I am not using IE using chrome and it happens either tablet or laptop use... It is a manufacturing issue for sure... As I said I did a full recovery it does not help. It would have solve the issue if it was a software or operating system issue...
11-23-2013 09:35 AM
11/11/13 - My laptop was sent to the dealership and I have been told that usualy it takes 14 business days to get it back.
17/11/13 - I received a sms saying that the inspection process has completed, and parts were ordered. I still don't have information about what is wrong and which parts were ordered.
I will keep updating.
11-23-2013 11:31 AM
i just disabled network IPv6 and things are good at the moment. i saw this advise previously [probably in this thread] but i didn't try it at the time. just prior to the latest freeze, i checked the task manager and as usual CPU and memory usage were through the roof. I never like the fact that one of the "service host" processes always seemed to be using 2GB of memory, that particular one contained the TCP/IP NetBios Helper and it made me think about that IPv6 issue.
11-28-2013 04:18 AM - last edited on 11-28-2013 05:28 AM by andyP
I just got my laptop back. According to the report that was attached to it, the mother board and the SSD hard drive were replaced. I hope this is the end of the freezing problems, I will report in a couple of weeks of using the laptop.
Also, I am attaching the service report (the relevant parts are in English):
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules
12-09-2013 08:34 AM - edited 12-09-2013 08:35 AM
Same here. Got random freezes on my Yoga 13.
Tried everything. Tried OS'es: Win7, Win8, Win8.1, with or without updates.
Tried all advices here, including disabling intel energy management, disabling IPv6,...
So gave it to service. Just checked status - they have ordered new MotherBoard for laptop.