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yoga 13 keyboard lenovo ideapad

2020-01-30, 12:21 PM

hi community, i have a problem with my lenovo.
after updating keyboard and touch pad no longer work.
I have another problem, try to format but the system fails and does not allow reset.
I have a problem, even the serial number doesn't detect it because the bridge software doesn't start.
is there a possibility to create a USB stick and reinstall everything?
do you have community solutions?
Thank you

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Re: yoga 13 keyboard lenovo ideapad

2020-01-30, 13:41 PM

Hi ,

 

Welcome to the Community Forums.

 

Are you referring to the Windows update or driver updates? Have you tried reinstalling the keyboard and touchpad driver? 

 

Did you reset the laptop using the novo button? 

 

If you haven't tried to reinstall the driver then we suggest doing that. You can follow the steps below.

- Remove all peripheral devices connected to the laptop then press and hold the power button for 15 seconds.

- Turn on the laptop then open device manager

- Uninstall keyboard and mouse driver

- Restart the laptop

- Go to Lenovo Support Website to download the updated touchpad driver, keyboard and BIOS

 

Update us how it goes. 

Auxen

 



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Re: yoga 13 keyboard lenovo ideapad

2020-01-30, 13:47 PM

https://www.youtube.com/watch?v=HNE7V077QOs

 

I'll try.
for now I have done everything reported in this video.
can you explain why it doesn't make me perform hard reset? goes wrong.

thanks for now

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Re: yoga 13 keyboard lenovo ideapad

2020-01-30, 13:57 PM

A possible reason why the reset failed is that the Windows or the recovery partition has been corrupted. 

 

Try resetting the laptop using the NOVO button and let us know if this works.

 

Regards!

Auxen



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Re: yoga 13 keyboard lenovo ideapad

2020-01-30, 14:02 PM

:smileysurprised:

 

https://pcsupport.lenovo.com/ch/it/products/laptops-and-netbooks/yoga-series/yoga-13-notebook-ideapad/downloads/driver-list/

 

sorry... i didn't find a driver for keyboard, only touch pad for my model

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Re: yoga 13 keyboard lenovo ideapad

2020-01-30, 14:09 PM

I will using the NOVO, after driver installation ?

Because in the past i had try to use this, but i'm not able to continue because the keyboard dosen't work

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Re: yoga 13 keyboard lenovo ideapad

2020-01-31, 10:00 AM

hello @ Auxen thx.

ok to restore factory settings. I managed.
Keyboard and touchpad don't work.
I followed what you said but it doesn't work. touchpad driver downloaded after uninstall but nothing to do.
the other strange thing is that with the keyboard, the only thing I can do is turn up the light intensity, turn off the screen, turn up the volume. While all the other buttons nothing works, not even the touch pad. any ideas?

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Re: yoga 13 keyboard lenovo ideapad

2020-02-17, 6:44 AM

please have you another solution ? the keyboard and touch pad dosen't work..

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