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12 Posts

07-18-2015

Canada

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yoga 2 pro crashes every time I close it

2015-12-03, 17:45 PM

Hello, 

 

Lately my laptop has been frequently freezing and crashing - giving me the blue screen. 

 

Today I have narrowed it down to it happening every time I move the screen to close it, even just a little bit. I noticed today that there is also a high pitched sound under the upper left side of the keyboard when I move it like this. After this it will take 2-3 minutes for everything to freeze and the blue screen will be there. 

The blue screens that appear has one of two different messages on it - either 'critical process died' or somthing like 'store-error' (sorry, I'm not remembering this one very clear) It asks to wait for it to collect an error report - but it never get's past 0% so I just turn it off and start again. 

 

I'm not sure where to start trying to track down how to fix this or what is going on... and I'm not very familiar with computer languages, but if someone can help me that would be great! 

 

Thanks

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4431 Posts

01-22-2010

United States of America

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Re: yoga 2 pro crashes every time I close it

2015-12-07, 10:24 AM

Hi contentnomad and welcome to the community,

 

Do you know what is the model number of your machine and the OS that you are running?

 

Regards,

Dave


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12 Posts

07-18-2015

Canada

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Re: yoga 2 pro crashes every time I close it

2015-12-08, 3:28 AM

Hi Dave, 

 

thanks,

The model number(name) is 2026. 

I updated it to windows 10 earlier this fall... this issue started a little while after that was all done.

 

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2056 Posts

02-28-2012

Ecuador

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Re: yoga 2 pro crashes every time I close it

2015-12-08, 19:47 PM

Hi contentnomad

 

Can you post the full model number? it should be something like "20DLCTO1WW".

 

Do you want to give it a try updating the drivers of the machine first. I got this tips that may help you:

 

1) Try first Windows Update and update all the drivers and Patches

2) Try Lenovo System Update to get any new/missing drivers.

3) Try to install Lenovo Settings and Lenovo Companion from the Windows App Store, Lenovo Companion also has a "update driver search"

4) Sometimes all that software does not recognize some updated / missing driver. Check Lenovo's Support Site and search for your specific model drivers.

 

Regards

 









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12 Posts

07-18-2015

Canada

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Re: yoga 2 pro crashes every time I close it

2015-12-15, 18:46 PM

Thanks, sorry for the long time to reply,

I have tried to check all the updates and as far as I can find they are all updated, and the issue is still here.

 

It's a  Lenovo Yoga 2 Pro

Model Name: 20266

MTM: 59424846

MO: YB04062667

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28 Posts

05-31-2011

Terre Haute, IN

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Re: yoga 2 pro crashes every time I close it

2015-12-16, 20:48 PM

wrote:

Thanks, sorry for the long time to reply,

I have tried to check all the updates and as far as I can find they are all updated, and the issue is still here.

 

It's a  Lenovo Yoga 2 Pro

Model Name: 20266

MTM: 59424846

MO: YB04062667


Do you happen to have any Wacom products and drivers installed on your system?

I used to have a Wacom Intuos that caused similar issues with my Yoga 3 Pro.  Any time the machine would try to go to sleep, it would hard lock and I would have to hold the power button down for a full(ish) power off.  I finally narrowed it down to that Wacom driver.  Uninstalled it and everything was honky dory.

 

That was a good number of months ago, so I have no idea if that info is even applicable, or applicable to you.  But just an FYI.

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