11-01-2018 11:07 PM
I bought a yoga520 14ikb 81c8 with a pen. I was hoping to take notes on laptop with the pen. However; pen does not works. I did all the updates, setups and configurations.The pen still does not respond to my clicking.It only hovers over screen, selects selected icons but no clicking or operation is done. I tried also with different note taking applications, but notes can not be taken too. I uploaded a video to understand me better. Hope someone can help.
11-02-2018 05:57 AM
We can see that your query has been addressed by Jerry_Lenovo on this thread https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-520-Active-Pen/m-p/4256627#M69427. Let us know if you need additional help.
11-02-2018 06:17 AM
yes i need additional help. i tried to reach out to TR lenovo but i couldn't. The phone number list either outdated or not responding to my calls.I have no option left and very sorry to not be able to use the active pen
11-03-2018 01:06 AM
Thanks for getting back to us. Is this the phone number you were trying to call 0212-9120-134 (Standard charges apply). Our phone support in Turkey is open from 9:00 - 18:00 Monday - Friday. You need to call our phone support for further assistance.
11-06-2018 03:34 AM
I'v just asked a colleague in Turkey to try the number and everything was working fine for them, exactly what issue are you experiencing please that causes you to say the number is invalid?
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11-07-2018 12:45 AM
when i dial this number, an answer machine asks me if i want to connect to smartphone or laptops section. I choose laptops and nobody answers from there. If i choose smartphones section, people work there tell me to call laptop section.