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12 Posts

11-01-2018

TR

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yoga 520 pen not working

2018-11-02, 6:07 AM

Hello there;

 I bought a yoga520 14ikb 81c8 with a pen. I was hoping to take notes on laptop with the pen. However; pen does not works. I did all the updates, setups and configurations.The pen still does not respond to my clicking.It only hovers  over screen, selects selected icons but no clicking or operation is done. I tried also with different note taking applications, but notes can not be taken too. I uploaded a video to understand me better. Hope someone can help.

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223 Posts

08-02-2018

PH

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Re: yoga 520 pen not working

2018-11-02, 12:57 PM

Hi csev,

 

We can see that your query has been addressed by Jerry_Lenovo on this thread https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-520-Active-Pen/m-p/4256627#M69427. Let us know if you need additional help.

 



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12 Posts

11-01-2018

TR

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Re: yoga 520 pen not working

2018-11-02, 13:17 PM

yes i need additional help. i tried to reach out to TR lenovo but i couldn't. The phone number list either outdated or not responding to my calls.I have no option left and very sorry to not be able to use the active pen

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156 Posts

08-02-2018

US

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Re: yoga 520 pen not working

2018-11-02, 19:04 PM

Sorry to hear that. Where did you purchase the machine, is it still in warranty?

 



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12 Posts

11-01-2018

TR

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Re: yoga 520 pen not working

2018-11-03, 6:54 AM

yes it is in warranty. i bought only 1 month ago 

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282 Posts

08-02-2018

US

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  • Message 6 of 12

Re: yoga 520 pen not working

2018-11-03, 8:06 AM

Hi csev!

 

Thanks for getting back to us. Is this the phone number you were trying to call 0212-9120-134 (Standard charges apply). Our phone support in Turkey is open from 9:00 - 18:00 Monday - Friday. You need to call our phone support for further assistance. 



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12 Posts

11-01-2018

TR

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Re: yoga 520 pen not working

2018-11-03, 8:22 AM

thank you but as i mentioned before, this number is invalid. 

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7840 Posts

09-04-2014

SK

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  • Message 8 of 12

Re: yoga 520 pen not working

2018-11-06, 11:34 AM

Hello csev,

I'v just asked a colleague in Turkey to try the number and everything was working fine for them, exactly what issue are you experiencing please that causes you to say the number is invalid?

 

Andy

 

English Community Administrator
Lenovo eServices

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12 Posts

11-01-2018

TR

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  • Message 9 of 12

Re: yoga 520 pen not working

2018-11-07, 8:45 AM

when i dial this number, an answer machine asks me if i want to connect to smartphone or laptops section. I choose laptops and nobody answers from there. If i choose smartphones section, people work there tell me to call laptop section. 

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12 Posts

11-01-2018

TR

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  • Message 10 of 12

Re: yoga 520 pen not working

2018-11-08, 11:50 AM

thank you for your help. One employee called me from lenovo turkey laptop service. They gave me necessary info. Thanks again

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