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csev
Not applicable
Posts: 12
Registered: ‎11-01-2018
Location: TR
Views: 790
Message 1 of 12

yoga 520 pen not working

Hello there;

 I bought a yoga520 14ikb 81c8 with a pen. I was hoping to take notes on laptop with the pen. However; pen does not works. I did all the updates, setups and configurations.The pen still does not respond to my clicking.It only hovers  over screen, selects selected icons but no clicking or operation is done. I tried also with different note taking applications, but notes can not be taken too. I uploaded a video to understand me better. Hope someone can help.

Maru_Lenovo
Not applicable
Posts: 166
Registered: ‎08-02-2018
Location: PH
Views: 760
Message 2 of 12

Re: yoga 520 pen not working

Hi csev,

 

We can see that your query has been addressed by Jerry_Lenovo on this thread https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-520-Active-Pen/m-p/4256627#M69427. Let us know if you need additional help.

 



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csev
Not applicable
Posts: 12
Registered: ‎11-01-2018
Location: TR
Views: 758
Message 3 of 12

Re: yoga 520 pen not working

yes i need additional help. i tried to reach out to TR lenovo but i couldn't. The phone number list either outdated or not responding to my calls.I have no option left and very sorry to not be able to use the active pen

Bobby_Lenovo
Not applicable
Posts: 156
Registered: ‎08-02-2018
Location: US
Views: 751
Message 4 of 12

Re: yoga 520 pen not working

Sorry to hear that. Where did you purchase the machine, is it still in warranty?

 



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csev
Not applicable
Posts: 12
Registered: ‎11-01-2018
Location: TR
Views: 740
Message 5 of 12

Re: yoga 520 pen not working

yes it is in warranty. i bought only 1 month ago 

Ashley_Lenovo
Not applicable
Posts: 273
Registered: ‎08-02-2018
Location: US
Views: 738
Message 6 of 12

Re: yoga 520 pen not working

Hi csev!

 

Thanks for getting back to us. Is this the phone number you were trying to call 0212-9120-134 (Standard charges apply). Our phone support in Turkey is open from 9:00 - 18:00 Monday - Friday. You need to call our phone support for further assistance. 



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csev
Not applicable
Posts: 12
Registered: ‎11-01-2018
Location: TR
Views: 736
Message 7 of 12

Re: yoga 520 pen not working

thank you but as i mentioned before, this number is invalid. 

Administrator
Administrator
Posts: 6,967
Registered: ‎09-03-2014
Location: SK
Views: 697
Message 8 of 12

Re: yoga 520 pen not working

Hello csev,

I'v just asked a colleague in Turkey to try the number and everything was working fine for them, exactly what issue are you experiencing please that causes you to say the number is invalid?

 

Andy

 

English Community Leader
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csev
Not applicable
Posts: 12
Registered: ‎11-01-2018
Location: TR
Views: 680
Message 9 of 12

Re: yoga 520 pen not working

when i dial this number, an answer machine asks me if i want to connect to smartphone or laptops section. I choose laptops and nobody answers from there. If i choose smartphones section, people work there tell me to call laptop section. 

csev
Not applicable
Posts: 12
Registered: ‎11-01-2018
Location: TR
Views: 663
Message 10 of 12

Re: yoga 520 pen not working

thank you for your help. One employee called me from lenovo turkey laptop service. They gave me necessary info. Thanks again

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