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Paper Tape
Posts: 1
Registered: ‎10-28-2018
Location: SE
Views: 1,060
Message 1 of 3

yoga 520 screen freeze, vertical and horizontal lines. Help?



So i bought a lenovo yoga 520 laptop early this year and at first was very happy with the product. Over time I started to notice som flimmering and vertical lines appearing and disapearing and at first i Thought that I was just imagening things. Over time this has progressed more and more into a very serious problem where I sometimes spend minutes flipping the screen around to get it in a position where the screen doesn't automatically freeze. I've updated all the systems and have been searching the internet for a solution and I very sure that the cable connected to screen is loose. I live in a small town near Gothenburg in Sweden and I've been struggling to with finding a solution.


The support website doesn't even allow me to give my correct adress when i submit a service request and I dont have a lot of time left over to spend all day looking for a solution. I havenät dropped or damaged the laptop in any way and I have only travelledwith it back and forth to school. I need this laptop for my studies but I'm worried that I wont be able to interact with it in a few more weeks at the rate this problem is increasing. I have a 2 year warranty and I've been trying to find a way to go through the proper channels but I'm really struggling.


Can anybody give me some advice on how to procced, or even better give a the location of a place where I can actually turn it in for repairs preferebly without losing the warranty (since it clearly seems to be the company who's at fault.)? 

Social Support Agent
Social Support Agent
Posts: 175
Registered: ‎09-06-2018
Location: PH
Views: 1,029
Message 2 of 3

Re: yoga 520 screen freeze, vertical and horizontal lines. Help?

Hello SimplyHarald,


Welcome to the Lenovo Community Forums. Are you currently in Sweden? If so, here's how to locate a service provider : (filter by Country).


You can also call our phone support team in Sweden :

46-775-757-411(Warranty service and support) 
For Lenovo & Idea products #2
For Think products #3
For Server #4
To identify your product #0
9:00 - 17:00 Monday - Friday
Think Products, Lenovo Products, Tablets, Smart

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Paper Tape
Posts: 1
Registered: ‎05-31-2019
Location: MY
Views: 349
Message 3 of 3

Re: yoga 520 screen freeze, vertical and horizontal lines. Help?

What was the final solution for this issue? Did Lenovo replaced the laptop for such issue since it's under warranty?

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