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new-venture
Fanfold Paper
Posts: 4
Registered: ‎08-03-2018
Location: US
Views: 171
Message 1 of 4

yoga 720-151kb: errant screen dimming, 'spotlights' at display's bottom, possible 'bleeding' issue

i received a yoga 720-151kb december 2017 (~ 12/5/17).

approximately 4 - 5 weeks ago, the yoga's screen/display began dimming unexpectedly. the errant dimming occurs when the flipbook is operating on battery and plugged in...there is no telling when the errant dimming will occur. [i am experiencing random 'blue screen microsoft os' issues as well but that's a different post...]

attached are two (2) photos of the screen/display this morning after it dimmed unexpectedly.

a temporary 'fix' is to make the screen 'go black' (by pressing the f11 key). again, it is a temporary fix because it is unknown as to when (!) the errant dimming will occur.

fwiw: i have installed the recommended updates (from lenovo, microsoft) as they come through and continue to do so. i have modified power options, disabled 'auto' options, etc., to no avail because the errant dimming continues.

a lengthy chat with anupriya of live assistance (UGH!), yielded more questions than answers on my behalf. anupriya directed me to "...download and install the driver to see if this fixes the issue" and "...recommend making sure that Windows is updated to the latest version as this can fix many issue" [those are direct quotes from the chat window]

if any other yoga 720-151kb owner is experiencing this exact issue and resolved it successfully, will you please share here the exact steps you took so that i may do so as well? advance thanks!

08.03.18_screen-display2.jpgerrant dimmed screen photo #1

 

08.03.18_screen-display1.jpgerrant dimmed screen photo #2

 

Sr Support Specialist
Posts: 9,462
Registered: ‎11-30-2015
Location: PH
Views: 149
Message 2 of 4

Re: yoga 720-151kb: errant screen dimming, 'spotlights' at display's bottom, possible 'bleeding' iss

Hi new-venture,

 

Welcome to the Community Forums.

 

I would suggest to contact technical support while your warranty is active. 

You may also chat with them here.

 

You can show them the image and even link them to our post here in the community. This would explain much specially if the same bleeding and dimming shows in the BIOS. I assume this won't show in a connected external monitor.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards



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new-venture
Fanfold Paper
Posts: 4
Registered: ‎08-03-2018
Location: US
Views: 146
Message 3 of 4

Re: yoga 720-151kb: errant screen dimming, 'spotlights' at display's bottom, possible 'bleeding' iss

neither hyperlink you provided 'worked' when clicked.

see the screen grab for the page i landed on after clicking on the 'non-working' hyperlinks you provided.

you should probably not offer these hyperlinks to anyone else.

Sr Support Specialist
Posts: 9,462
Registered: ‎11-30-2015
Location: PH
Views: 137
Message 4 of 4

Re: yoga 720-151kb: errant screen dimming, 'spotlights' at display's bottom, possible 'bleeding' iss

Hi new-venture,

 

You can call technical support US 

https://pcsupport.lenovo.com/us/en/supportphonelist

 

US/CA tech support number 

877-453-6686 24 hours/day 7 days/week 

 

Live chat here:

https://pcsupport.lenovo.com/us/en/livechatpc

 

 

 

I am using a secured IT management server and links are fine as I rechecked them (maybe a lag on the server). The same links are the ones technical support guys gave me as they are seated next to me right now and are waiting for your call/chat.

 

Try to reach them whichever way that best work for you.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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