08-12-2017 09:11 PM - edited 08-12-2017 09:12 PM
I'm a proud user of my LENOVO Yoga 900 sk-13isk2.
However, I think my Yoga has a virus. Given that i have sensitive information, I would like to make FRESH installation.
So i did the following:
update & security / Recovery / Reset PC
I also did Advance startup. Both options FAILED. I get a message saying that Windows can;t be installed.
So, as a final option i went into MORE RECOVERY OPTIONS AND SELECTED THE LINK BELOW:
Here i downloaded the Windows image however when installing I still get an error. This time is says "We coulnt install Windows 10"
The installation failed iin the SAFE_OS phase with an error durging PREPARE_FIRST_BOOT operation. Please see attached photo.
I have no idea whats going on here. Can someone, PLEASE HELP ME??
08-14-2017 05:59 AM
This link has some hints and tips.
08-14-2017 04:08 PM
Thank you very much for getting back to me.
unfortunately, nothing worked.
Question: is this a hardware, Bios or Windows 10 problem?
If it's a Windows issue perhaps I'm barking up the wrong tree. Maybe I should try looking for a solution on the microsoft webpage?