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Rotem
What's DOS?
Posts: 1
Registered: ‎04-02-2018
Location: US
Views: 1,489
Message 1 of 5

yoga 920 gets very hot

i bought a lenovo yoga 920 about 3 months ago and it has been great, but every time i use it while it's chrging it gets crazy hot, u can't touch it.. i always make sure its on a hard surface and not on a sofa or bed..

what can i do to fix this?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,422
Message 2 of 5

Re: yoga 920 gets very hot

Hello Rotem

Thanks for using the Lenovo forums.


Is there anything that is running on there that could be causing this? Or is it simply just charging?

 

Some heat is ok, as that would be fairly normal, however, if it get super hot so that you can`t even touch it, it may be worth gettin in touch with the Lenovo support line, to make sure it`s not a trouble with the device.

Below is the link to the phone list where you can find these numbers


Does the charger get hot as well?

You could try another charger if you can, see if the problem stays the same.

 

 

Hope this helps, let us know how you get on.


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Malin2
What's DOS?
Posts: 1
Registered: ‎09-04-2018
Location: SE
Views: 873
Message 3 of 5

Re: yoga 920 gets very hot

Having the exakt same problem. The computer gets sooo hot during charging (almost 90 degrees C) that it is impossible to work on it without burning your fingertips as the upper key pad is very very hot. Can not have it in my lap, and also afraid to leave it unattended as I'm afraid it will cause a fire or something.

Had it sent to Lenovo for repair three times. You gave me a new charger, a new fan and updated all the software. NOTHING worked. Then you just said there is nothing wrong with it and nothing more can be fixed and the heat should not be a problem. The heat should not be a problem?? How can you say that, the computer is totally unusable!

Searching the net and finding tons and tons of these forums where people complain about their yoga 920s. Feeling so fooled, the computer was very expensive and non of the reviews mentioned this heat.

Please let me know, what temperature do YOU think is acceptable for the shell of the computer

jgrano
What's DOS?
Posts: 1
Registered: ‎11-02-2018
Location: US
Views: 717
Message 4 of 5

Re: yoga 920 gets very hot

JUST OPENED YOGA 920.  GETS REALLY HOT.  SEEMS IT IS A REAL ISSUE AND A LOT OF POSTS.  IS THERE A SOLUTION OR IS THIS YOIGA GOING BACK. 

Social Support Agent
Social Support Agent
Posts: 167
Registered: ‎08-02-2018
Location: PH
Views: 698
Message 5 of 5

Re: yoga 920 gets very hot

Hi jgrano,

 

Welcome to the Lenovo Community Forums!

 

I found a similar discussion here, the heat coming from this unit seems to be normal while it's charging and if it's under load.

 

After checking and installing all updates from Windows and from the Lenovo Vantage app, try capturing the temperature using apps like HWMonitor & Batteryinfoview before, during, and after charging the laptop to observe the temperature. Also, to see if there are apps that's taxing the CPU, open Task Manager and check for apps with high CPU usage, then end them, and observe the temperature and fan speed. Furthermore, under Task Manager > Performance tab, check if the CPU is in Turbo mode as this can cause the fan to spin at a high RPM to cool it down.

 

Let us know how it goes.

 



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