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13 Posts

02-01-2016

France

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  • Message 1 of 11

px12-450r firmware update

2016-03-17, 17:26 PM

Hello,

 

After opening the "Software Updates" category, i'm stuck with "Processing". I think that the NAS is trying to check if a new version is available but there is a proxy so the NAS is not able to connect ...

 

Same issue, with another web browser.

 

Device : px12-450r, firmware 4.1.202.33573

 

Any help ? :)

 

Thank you

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1143 Posts

05-07-2015

United States of America

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  • Message 2 of 11

Re: px12-450r firmware update

2016-03-18, 13:21 PM
Hello CEG00,

You can manually update your firmware from the main support page for the px12-450r here:
https://lenovo-na-en.custhelp.com/app/cust_alp/p/1188,1195/session/L3RpbWUvMTQ1ODA0OTI3MS9zaWQvRnlRLWh4TG0%3D
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13 Posts

02-01-2016

France

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  • Message 3 of 11

Re: px12-450r firmware update

2016-03-18, 13:27 PM

Hello Gus,

 

I have downloaded the firmware file but i'm not able to upload it on the NAS as the NAS keep staying in "Processing mode".

 

The update instrusctions from your web link is :

 

 

1. Download the r12b-4.1.204.33661.tgz file to your computer. => Done

 

2. Log in to the network storage device and navigate to the management console. => Done

 

3. Click on the System icon, then click on Software Updates. => Done

 

4. In the Add Software popup box, click Browse... and select the r12b-4.1.204.33661.tgz file. => Fail ! I can't access to the popup box as i'm not able to click on the "Add software" link :/

 

Any other procedure to update the firmware like in SSH ?

 

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13 Posts

02-01-2016

France

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  • Message 4 of 11

Re: px12-450r firmware update

2016-03-22, 10:34 AM

So, no solution again ?

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1143 Posts

05-07-2015

United States of America

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  • Message 5 of 11

Re: px12-450r firmware update

2016-03-22, 15:31 PM
CEG00,

If you've tried multiple browsers and the update still will not apply, then I recommend contacting your local support and requesting that they run some diagnostics for you:
https://lenovo-eu-en.custhelp.com/app/answers/detail/a_id/14722
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4 Posts

03-10-2016

Russian Federation

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  • Message 6 of 11

Re: px12-450r firmware update

2016-03-28, 13:10 PM

Hi CEG00 !

I have the same problem on my px4-300r

(see my thread px4-300r: could not update from 4.1.202.33573 to px4-300r-4.1.204.33661)

I tried to use seven different browsers under three different OS'es.

Unfortunately, instructions, given by Gus_Lenovo, are useless, because we really have some bug in px4's web-interface. Guys from Lenovo support sent me firmware update in form of exe-file. But attached pdf-instruction doesn't mention that my data will be in safe after updating. Welcome to club! :(

 --

Regards,

Genn

 

 

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13 Posts

02-01-2016

France

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  • Message 7 of 11

Re: px12-450r firmware update

2016-03-29, 12:03 PM

Hi Genn1,

 

I received instruction to use the "reset button" at the back of the NAS .. i don't really know the impact of this button (probably just an impact on the network conf, i will have to check my DHCP in order to find the new IP after the reboot ...).

 

I found that we can add some proxy configuration in the NAS, so i will probably try this option i the next days

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2 Posts

11-20-2015

Argentina

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  • Message 8 of 11

Re: px12-450r firmware update

2016-09-09, 12:45 PM

Tengo el mismo problema, no encuentra la actualización de manera automática.

Bajo la misma manualmente pero tampoco puedo actualizar ya que no me permite acceder a la opción para subir el archivo update.tgz

Probado en Firefox, iExplore, Edge, Chrome, Safari (windows, mac, linux)

Alguna solución ? 

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1143 Posts

05-07-2015

United States of America

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  • Message 9 of 11

Re: px12-450r firmware update

2016-09-09, 17:37 PM
lorocignetti,

Por favor, intente cargar el firmware a través de la página Gestor de aplicaciones , en lugar de la página de actualizaciones de software .
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2 Posts

11-20-2015

Argentina

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  • Message 10 of 11

Re: px12-450r firmware update

2016-09-19, 11:34 AM

Firmware       4.1.212.33882     Software actualizado

 

Gracias Gus, se soluciona de esa manera.

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