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Wearables and AccessoriesMOTO 360™ 2nd Gen & Sport
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3 Posts

09-13-2018

PT

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Moto 360 Sport - Light Sensor Issues

2018-09-13, 20:10 PM

Hi,

 

My Smartwatch in Ambients with low light appears a white stripe in screen near the light sensor but, if i use lantern of my phone and points to watch the stripe disappear. 

With daylight no problem at all just at night.

This happens after upgrade to AW 2.

 

Any solution for this??

 

 

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3948 Posts

12-01-2016

PH

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Re: Moto 360 Sport - Light Sensor Issues

2018-09-14, 20:41 PM

Hi sopedro,

 

Thanks for reaching out. Can you show some pictures showing the white stripe? We will further check this.

 

Regards,
Daisy
Moto Support

 

**Please don't ask me questions by Personal Message; questions belong in the forums

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3 Posts

09-13-2018

PT

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Re: Moto 360 Sport - Light Sensor Issues

2018-10-02, 14:15 PM

Hi,

 

Now, the stripe is much more larger. DAMM.

I'm very disappointed with this watch. Is far the worst device I ever had.

It's the battery is swollen and defective but it sits behind the screen so the pressure from the swollen battery presses on the screen causing the problem.

There are lot of people with same issue, so, the minimum that lenovo can do is replace for free all the devices or risk to lose customers.

 

I attach the image

 

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131 Posts

04-03-2018

GB

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Re: Moto 360 Sport - Light Sensor Issues

2018-10-09, 16:13 PM

Hi sopedro, 

 

It would be my pleasure to help you and see what suitable solution can we find for the issue you are having with your Moto 360 2nd gen. 

 

Would you be as kind as to send me a PM with the following information:

 

- MSN number of your device. 

- Proof of purchase. 

- Phone number. 

 

Kind regards, 

 

Sara

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3 Posts

09-13-2018

PT

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Re: Moto 360 Sport - Light Sensor Issues

2019-03-31, 21:55 PM

I replied, gave all the watch information and no reply at all from lenovo.

I will never in my **bleep**ING LIFE will buy again anything from Lenovo, was the worst device I ever bought.

I will desincourage all around me to buy anything from this brand, just 5 monthes to start to appear issues. So, if you want good stuff, buy good stuff , not Lenovo...

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