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2 Posts

01-23-2019

United Kingdom of Great Britain and Northern Ireland

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  • Registered: ‎01-23-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
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3rd gen moto 360. wont connect with my new G10 mobile.

2021-09-14, 15:32 PM

Just replaced my G15 with a G10 mobile. While working perfectly with the 5, 10 days later, though trying the obvious set up proceedures, still no luck !Wondering if their are compatability problems with this combination, as I had no problems with the 1st gen watches, with the g4 or g5. Wondering if it is being fully supported by Motorola, as I understand that the watch is manufactured  by a 3rd party under the Moto brand. My third motorola phone and watch and am hoping that my current frustration can be sorted. Any help or pointers will be gratefully received. Thanks   Peter Lloyd, Maidstone UK.

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4687 Posts

10-05-2016

United States of America

625 Signins

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  • Posts: 4687
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  • Location: United States of America
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Re:3rd gen moto 360. wont connect with my new G10 mobile.

2021-09-14, 19:30 PM

Hi @ PeterL2,

 

Sorry to know that you have a concern with your phone and with your watch. We'll try our best to help.

 

Can you tell us the model of the phone you are having an issue with?

Also, can you tell us exactly what the problem is? Is the connection dropping?

Won't they connect?

 

 

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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2 Posts

01-23-2019

United Kingdom of Great Britain and Northern Ireland

5 Signins

48 Page Views

  • Posts: 2
  • Registered: ‎01-23-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 48
  • Message 3 of 3

Re:3rd gen moto 360. wont connect with my new G10 mobile.

2021-09-15, 18:02 PM

Hi Jess. Thank you for your prompt reply. My phone is a Motorola G10, bought 10 days ago. The phone fails to connect, though it seems to try.

If it helps the imei is 3515463666538954 Will really appreciate if you can help    regards Peter

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