Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Wearables and AccessoriesMOTO 360™
All Forum Topics
Options

2137 Posts

07-20-2012

United Kingdom

67 Signins

600 Page Views

  • Posts: 2137
  • Registered: ‎07-20-2012
  • Location: United Kingdom
  • Views: 600
  • Message 11 of 14

Re: Warranty repair Moto 360 1st gen UK

2016-07-04, 11:42 AM

Hey,

 

SBE UK confirmed that your watch will be handled in warranty. I am not sure if the entry BER was made in error or if it means that the watch will be replaced because it's irreparable due to a reason not listed, but in any case it's nothing to worry about.

As for time frame, still waiting on this but usually it's 7 to 10 days after arrival at the repair centre. In this case the classification of it being out of warranty led to a short delay, but assuming it was corrected on Friday I would think it's going to be 5-7 days until you receive your watch back as registration and entry test have been done already.

 

Hope that helps.

Cheers,

Nicole 

Reply
Answer
Options

2137 Posts

07-20-2012

United Kingdom

67 Signins

600 Page Views

  • Posts: 2137
  • Registered: ‎07-20-2012
  • Location: United Kingdom
  • Views: 600
  • Message 12 of 14

Re: Warranty repair Moto 360 1st gen UK

2016-07-04, 12:13 PM

Hey,

 

The technician says it's not going to be that long and hopes to have it sent off before the end of the week if everything goes well.

 

Cheers,

Nicole

0 person found this solution to be helpful.

This helped me too

Reply
Options

7 Posts

07-02-2016

UK

8 Signins

80 Page Views

  • Posts: 7
  • Registered: ‎07-02-2016
  • Location: UK
  • Views: 80
  • Message 13 of 14

Re: Warranty repair Moto 360 1st gen UK

2016-07-05, 9:37 AM

HI Nicole,

 

The watch has now been dispatched back to me, yay!! Thanks for your help.

 

Did you manage to get a metal band for me, or did they tell you to go away?

 

Thanks again

 

Darren.

Reply
Options

4242 Posts

02-02-2016

United States of America

1520 Signins

149452 Page Views

  • Posts: 4242
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 149452
  • Message 14 of 14

Re: Warranty repair Moto 360 1st gen UK

2016-07-03, 14:44 PM
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms