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Greenghopper
What's DOS?
Posts: 1
Registered: ‎02-17-2016
Location: United States
Views: 40,688
Message 1 of 39

Replacement band for 360 Sport

I read on the support sight that there is no replacement band available for the Moto 360 Sport watch. Is this possible? Will you be developing some soon? I can not believe you would sell this watch as a "sport" model and not have replacement bands available. Can something please be done about this? When I buy a watch, I plan to use and keep it for 2+ years. I am worried that current band will not last that long. 

Redleg18
What's DOS?
Posts: 2
Registered: ‎02-20-2016
Location: India
Views: 40,230
Message 2 of 39

Re: Replacement band for 360 Sport

The band and the case are all one piece of silicone. A Motorola repair shop maybe able to disassemble the watch and replace it but there is no way the band can be removed by the owner. It is made from a thick, (appears) durable silicone. I was worried about it breaking or needing replaced before I received mine, but since I have had it for a month now, i am confident that it will last.
sparhawked
Paper Tape
Posts: 6
Registered: ‎06-02-2016
Location: NL
Views: 40,051
Message 3 of 39

Re: Replacement band for 360 Sport

well my band just cracked after 3 months of use.

I'm using it normally (I think), running 1x every week and having it on my wrist every day, not during sleep.

I'm also tried to contact motorola, but their respons is very poor; basicly its my own fault and they can't tell me where to repair it.. 

So now I probably have a watch without a band in a couple of weeks...

gr erwin

Senior MotoAgent
Senior MotoAgent
Posts: 491
Registered: ‎02-05-2015
Location: United States
Views: 40,008
Message 4 of 39

Re: Replacement band for 360 Sport


@Greenghopper wrote:

I read on the support sight that there is no replacement band available for the Moto 360 Sport watch. Is this possible? Will you be developing some soon? I can not believe you would sell this watch as a "sport" model and not have replacement bands available. Can something please be done about this? When I buy a watch, I plan to use and keep it for 2+ years. I am worried that current band will not last that long. 


Hi Greenhgopper, 

 

In this link  https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/109832 you will find information about the issue your having with the Moto 360 Sport Watch.

 

Regards, 

 

Maya

Motorola Support

sparhawked
Paper Tape
Posts: 6
Registered: ‎06-02-2016
Location: NL
Views: 39,996
Message 5 of 39

Re: Replacement band for 360 Sport

So maya, you are selling a SPORT watch from which you can't get a replacement if the band is broken...

you have to buy a new watch for 300 euro??

 

Senior MotoAgent
Senior MotoAgent
Posts: 491
Registered: ‎02-05-2015
Location: United States
Views: 39,978
Message 6 of 39

Re: Replacement band for 360 Sport


@sparhawked wrote:

So maya, you are selling a SPORT watch from which you can't get a replacement if the band is broken...

you have to buy a new watch for 300 euro??

 


Hi sparhawked,

 

I have raised your situation to one of our Moto 360 specialist, so they can review your case and address the situation properly. They will contact you as soon as possible. If I receive some news from them I will let you know right away.

 

 

Best regards,

 

Maya

Motorola Support

sparhawked
Paper Tape
Posts: 6
Registered: ‎06-02-2016
Location: NL
Views: 39,966
Message 7 of 39

Re: Replacement band for 360 Sport

Hello Mara, 

 

I'm already in contact with motorola tech support, only to find out that after 3 months I have to pay another 80 euro (excl tax) to replace my band....

Again I'm really disappointed about the quality of this watch and service provide by motorola.

I think that this smartwatch has a real design error!!

Don't get me wrong, I really love the watch and the way it works,

but now with an all most broken band I really regret bying this watch.

With regards, 

 

Erwin

sparhawked
Paper Tape
Posts: 6
Registered: ‎06-02-2016
Location: NL
Views: 39,965
Message 8 of 39

Re: Replacement band for 360 Sport

well redleg 18, I'm confident that it will break:

 

20160601_162316.jpg20160601_162353.jpg

MotoAgent
MotoAgent
Posts: 2,132
Registered: ‎07-20-2012
Location: United Kingdom
Views: 39,920
Message 9 of 39

Re: Replacement band for 360 Sport

Hey Sparhawked,

 

Can you PM me your contact details so I can look into this? From the look of it it would fall under physical damage, but I see what I can do to help. 3 months is a bit short for normal tear and wear to appear.

 

Cheers,

Nicole

 

mdp756
Punch Card
Posts: 34
Registered: ‎12-11-2015
Location: US
Views: 39,916
Message 10 of 39

Re: Replacement band for 360 Sport

Mine looks similar to that pictured above except that it has two tears, one on either side of the slit. I bought it in January and it must've happened at least a few months ago. The tears have been there for as long as I can remember and I've just been waiting for it to completely tear.

 

IMG_20160610_134812882.jpgIMG_20160610_134822957.jpg

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