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Culp
Paper Tape
Posts: 2
Registered: ‎03-05-2019
Location: GB
Views: 112
Message 1 of 3

Moto 360 constantly crashing

I have a Moto 360 that has taken to constantly crashing. It stops working.  The advice to hold the button in on the side for 30 seconds to power down, then restart the watch, doesn't work either.  The only way I can get it to work is to set it back on the charging cradle. please help as this watch is rapidly becoming useless

Culp
Paper Tape
Posts: 2
Registered: ‎03-05-2019
Location: GB
Views: 84
Message 2 of 3

Re: Moto 360 constantly crashing

I have tried unpairing the watch from my mobile, then removing the watch from the wear os app, then repairing the phone with the app.  Still the same problem.  The watch is fully charged

 

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Senior MotoAgent
Senior MotoAgent
Posts: 312
Registered: ‎02-11-2019
Location: PH
Views: 48
Message 3 of 3

Re: Moto 360 constantly crashing

Hi Culp,

 

Thank you for reaching out. I know how inconvenient this must be, allow us to look into this. Can you give us more details on what exactly is happening with the watch? Are you getting an error message? Let me know.

 

Regards,
May
Moto Support