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Wearables and AccessoriesMOTO 360™ 2nd Gen & Sport
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6 Posts

03-16-2017

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Need Help with Out of Warranty 2nd Gen Sport Repair

2017-03-18, 1:53 AM

Hello,

I bought a second hand 2nd gen Sport on eBay and it stopped working shortly after, I see on the website that I can get a repair with $100, but I need the serial number. The only numbers I have are the numbers on the back as I don't have a working display. Can get some help on this?

Thanks,

dgard

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28352 Posts

02-02-2016

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Re: Need Help with Out of Warranty 2nd Gen Sport Repair

2017-03-18, 12:48 PM

wrote:

Hello,

I bought a second hand 2nd gen Sport on eBay and it stopped working shortly after, I see on the website that I can get a repair with $100, but I need the serial number. The only numbers I have are the numbers on the back as I don't have a working display. Can get some help on this?

Thanks,

dgard


You will have to contact moto service with the numbers on the back. 


* Search box is your friend * I don't respond to PM if question belongs in forum
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6 Posts

03-16-2017

United States of America

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Re: Need Help with Out of Warranty 2nd Gen Sport Repair

2017-03-18, 14:28 PM

I did that already. They could not use the numbers I gave them and said I needed the serial number that is only available from the software. They also recommended authorized service centers, but none of the ones I contacted service smartwatches.

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28352 Posts

02-02-2016

United States of America

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  • Message 4 of 8

Re: Need Help with Out of Warranty 2nd Gen Sport Repair

2017-03-18, 14:42 PM

wrote:

I did that already. They could not use the numbers I gave them and said I needed the serial number that is only available from the software. They also recommended authorized service centers, but none of the ones I contacted service smartwatches.


i would say to call back then... you must have talked to a rep that doesn't know the procedure. I am not sure about the Sport, but the 2nd gen, has a number on the side - it is not the serial number, but it can be used in the case where the screen is not available to get the serial number. 

 

Is the number part of your forum profile? 


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5309 Posts

10-05-2016

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Re: Need Help with Out of Warranty 2nd Gen Sport Repair

2017-03-20, 14:07 PM

wrote:

Hello,

I bought a second hand 2nd gen Sport on eBay and it stopped working shortly after, I see on the website that I can get a repair with $100, but I need the serial number. The only numbers I have are the numbers on the back as I don't have a working display. Can get some help on this?

Thanks,

dgard


Hi Dgard,

 

Would you please provide us the numbers you can see at the back of the watch and see if we can verify if its the serial number? That would help us, or have you checked your Proof of purchase if it shows the serial number of the watch?Let us know, thanks.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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6 Posts

03-16-2017

United States of America

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Re: Need Help with Out of Warranty 2nd Gen Sport Repair

2017-03-20, 16:47 PM

Jess,

Thanks, I'll certainly do that. I don't have a proof of purchase as I bought it second hand without any of the packaging. I'm at work so it will be later today,

Regards,

Don

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6 Posts

03-16-2017

United States of America

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Re: Need Help with Out of Warranty 2nd Gen Sport Repair

2017-03-21, 3:13 AM

Jess,

Here are the numbers.

On the top.

ANATEL ID: 2428 15 0330 CHINA

 

On the bottom.

3Z2K236W2PH M/N 360SP

 

Thanks in advance,

Don

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6 Posts

03-16-2017

United States of America

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  • Message 8 of 8

Re: Need Help with Out of Warranty 2nd Gen Sport Repair

2017-03-25, 1:09 AM

Jess,

So I take it this is a non starter, right?

Regards,

Don

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