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Older Devices ArchiveMOTO E™ 2nd Gen
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08-09-2020

AF

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Cannot make or receive calls

2020-08-10, 11:00 AM

Having an issue with my Moto E 2nd gen, I cannot make or receive calls, BUT I can receive text messages. When I dial a number, I have no sound. Speaker does work, when a text message notification comes through.  I did a dialer cache clean, and did a factory reset, the problem still exists.  What is the issue and how do I fix?  The phone was working a week ago

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2529 Posts

03-11-2019

US

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Re:Cannot make or receive calls

2020-08-11, 19:19 PM

Hi jeffw~!@#~@~,

 

It will be my pleasure to help you with this. Are you getting a good cellular signal? We suggest reaching out to your service provider to replace your SIM card and make sure everything is properly provisioned. Please let me know if you have a question or clarification.

 

Best regards,
Zeke
Motorola Support 



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