Motorola Community

Older Devices ArchiveMOTO E™ 2nd Gen
All Forum Topics
Options

3 Posts

08-16-2015

United States

0 Signins

0 Page Views

  • Posts: 3
  • Registered: ‎08-16-2015
  • Location: United States
  • Views: 0
  • Message 1 of 12

IMEI number lost

2015-08-16, 17:23 PM

i switched off my mobile few days back when i turn it on 



both sim permanently disabled , wifi & bluetooth doesnt work 



& whne i checked both IMEI erased 



i hav valid IMEI on moto box how to fix the ths IMEI issue?



 

Solved! See the solution
Reply
Options

469 Posts

01-15-2015

Canada

109 Signins

1177 Page Views

  • Posts: 469
  • Registered: ‎01-15-2015
  • Location: Canada
  • Views: 1177
  • Message 2 of 12

Re: IMEI number lost

2015-08-17, 15:16 PM

With the phone turned on did you try removing each SIM and then re-inserting them? Sounds like something has shorted out if you have lost WiFi, Bluetooth and Cellular connectivity.


Jason van de Laar

0 person found this solution to be helpful.

This helped me too

Reply
Options

3 Posts

08-16-2015

United States

0 Signins

0 Page Views

  • Posts: 3
  • Registered: ‎08-16-2015
  • Location: United States
  • Views: 0
  • Message 3 of 12

Re: IMEI number lost

2015-08-18, 5:21 AM

JasonvandeLaar said:


With the phone turned on did you try removing each SIM and then re-inserting them? Sounds like something has shorted out if you have lost WiFi, Bluetooth and Cellular connectivity.


View original


     i tried it several times even i tried to edit imei number but i dont know how to access it. is there nay way i can update imei nummber .

Reply
Options

469 Posts

01-15-2015

Canada

109 Signins

1177 Page Views

  • Posts: 469
  • Registered: ‎01-15-2015
  • Location: Canada
  • Views: 1177
  • Message 4 of 12

Re: IMEI number lost

2015-08-19, 15:28 PM

There is no way to manually enter the IMEI (International Mobile Equipment Identity) at the user level. It is a 15 digit number that is unique to your device only. If you have the IMEI number from the box that should be sufficient for now, I'm more concerned about the fact that your device is completely disabled. Are your SIMs, WiFi and Bluetooth still not working? If so I recommend you backup your data and try a factory reset before looking at other options. The fact that the IMEI number is not listed is definitely cause for concern. A factory reset might restore the functionality of the WiFi, Bluetooth and the SIMs as well as restore the IMEI number to its proper location in the settings menu. If this does not work you will likely have to get the device serviced or replaced. The SIM slots check for the IMEI number every time the phone boots up so if there is no IMEI number then there will be no carrier network signal.  



It appears you checked for the number by dialing *#06# right?



If you check in settings>about phone> status does it show null for the IMEI number there also?



 



 


Jason van de Laar
Reply
Options

469 Posts

01-15-2015

Canada

109 Signins

1177 Page Views

  • Posts: 469
  • Registered: ‎01-15-2015
  • Location: Canada
  • Views: 1177
  • Message 5 of 12

Re: IMEI number lost

2015-08-19, 15:56 PM

Also have a look at AlphaDog's response to this post in the Moto E 1st Gen forum https://forums.motorola.com/posts/2b530af068


Jason van de Laar
Reply
Options

28303 Posts

02-02-2016

US

5840 Signins

132760 Page Views

  • Posts: 28303
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132760
  • Message 6 of 12

Re: IMEI number lost

2015-08-20, 20:09 PM

It sounds like you flashed your phone and your radio? What has changed? IMEI numbers don't disappear as they are in a protected part of the phone. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

3 Posts

09-26-2016

IN

2 Signins

46 Page Views

  • Posts: 3
  • Registered: ‎09-26-2016
  • Location: IN
  • Views: 46
  • Message 7 of 12

Re: IMEI number lost

2016-09-26, 15:36 PM

I have same issue

Imei null, no bluetooth wifi network

I just switched data from sim1 to sim2

Please suggest.

Reply
Options

3 Posts

09-26-2016

IN

2 Signins

46 Page Views

  • Posts: 3
  • Registered: ‎09-26-2016
  • Location: IN
  • Views: 46
  • Message 8 of 12

Re: IMEI number lost

2016-09-26, 15:43 PM

i have same problem for moto g3

Please suggest

Reply
Options

3 Posts

09-26-2016

IN

2 Signins

46 Page Views

  • Posts: 3
  • Registered: ‎09-26-2016
  • Location: IN
  • Views: 46
  • Message 9 of 12

Re: IMEI number lost

2016-09-26, 17:00 PM

I have same problem no wifi, Bluetooth and network

 

Imei number is null

I just switched data from sim2 to sim1 and network has gone

This is very irritating and if we need to replace hardware for such a little thing then i think lenovo should find a solution to this as it is not a good idea to replace hardware

 

My model is moto g3

 

Last month my warranty has expired

Reply
Options

28303 Posts

02-02-2016

US

5840 Signins

132760 Page Views

  • Posts: 28303
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132760
  • Message 10 of 12

Re: IMEI number lost

2016-09-26, 17:04 PM

wrote:

I have same problem no wifi, Bluetooth and network

 

Imei number is null

I just switched data from sim2 to sim1 and network has gone

This is very irritating and if we need to replace hardware for such a little thing then i think lenovo should find a solution to this as it is not a good idea to replace hardware

 

My model is moto g3

 

Last month my warranty has expired


It sounds like you flashed your phone at some point. If not, then try a reset. Otherwise service is needed.  IMEI just doesnt disappear  unless users flash or hardware failure. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete