Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto E PhonesMOTO E™ 2nd Gen
All Forum Topics
Options

20 Posts

10-16-2016

United States of America

19 Signins

195 Page Views

  • Posts: 20
  • Registered: ‎10-16-2016
  • Location: United States of America
  • Views: 195
  • Message 1 of 2

Moto E 2nd Gen. Lolipop 5.1.1 won't allow Update to Marshmallow 6.0

2018-09-25, 17:17 PM

Hello out there:)

 

I need some help, or atleast answer as to why my phone isn't giving me an option to update/upgrade to Marshmallow 6.0 (I think that is the latest version??).

 

When I check in "about phone" for system updates, it says "already up to date".  Phone info below:

 

Moto E 2nd Generation, 4G LTE

XT1527 Sku

V.5.1

Build #. LPIS23.29-18.9-6

 

If you need any further info, please feel free to ask;) Denise

Moto G6 8.0.0
Reply
Options

28352 Posts

02-02-2016

United States of America

5842 Signins

132780 Page Views

  • Posts: 28352
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 132780
  • Message 2 of 2

Re: Moto E 2nd Gen. Lolipop 5.1.1 won't allow Update to Marshmallow 6.0

2018-09-25, 17:41 PM

 wrote:

Hello out there:)

 

I need some help, or atleast answer as to why my phone isn't giving me an option to update/upgrade to Marshmallow 6.0 (I think that is the latest version??).

 

When I check in "about phone" for system updates, it says "already up to date".  Phone info below:

 

Moto E 2nd Generation, 4G LTE

XT1527 Sku

V.5.1

Build #. LPIS23.29-18.9-6

 

If you need any further info, please feel free to ask;) Denise


Who is your carrier? What are the other values on the about screen? I am guessing you are on a regional carrier that never updated the phone past 5.1.1.


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms