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Older Devices ArchiveMOTO E™ 2nd Gen
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2 Posts

12-04-2019

PK

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Software update unsuccessful

2019-12-04, 22:50 PM

 

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1896 Posts

03-11-2019

US

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Re: Software update unsuccessful

2019-12-05, 14:21 PM

Hi MR_Shelby,

 

Thanks for posting. I would suggest updating the phone using the Lenovo Moto Smart Assistant app for PC. If that does not work then you may need to do a rescue function using the app before updating it. Please do not that using Rescue will reset your phone to its factory settings so most of the saved data such as messages, contacts and other files will get deleted. I would suggest performing a backup before doing rescue. 

 

Download link: https://support.lenovo.com/us/en/downloads/ds101291

Instructions: https://support.lenovo.com/us/en/solutions/ht102605

 

Best regards,
Zeke
Motorola Support



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