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7 Posts

07-23-2018

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Dual SIM not working on Moto E3 Power after system update

2018-07-23, 10:09 AM

My moto e3 power got a system update of 15 MB on 22/7/2018 for security patch May 5. After restarting my phone I noticed it is not getting any network signal (for both the sims : Airtel and Jio). Sometime the network for Airtel is appearing with full tower suddenly and in the next moment it goes back to No service.Jio is not working at all. I tried toggling the airplane mode, restarting the phone, re-inserting the sims, changing the sim slots, clearing the cache from recovery but I failed to get both sims work together. However, when I put in one sim at a time in the phone, it is working fine. 

 

Will be grateful if you help me out.

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3 Posts

07-23-2018

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Re: Dual SIM not working on Moto E3 Power after system update

2018-07-23, 19:20 PM

Even I am experiencing the same problem!! Came here to start a thread and found yours!!! Still using single sim

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7 Posts

07-23-2018

IN

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Re: Dual SIM not working on Moto E3 Power after system update

2018-07-24, 7:29 AM
I suspect its a case of faulty update. Don't know when they will push the next update with the fix.
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4 Posts

07-24-2018

IN

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Re: Dual SIM not working on Moto E3 Power after system update

2018-07-24, 7:43 AM

Now I have an different problem with signal. The phone appears to be sending  an SMS and after that, signal of both sim turns zero!

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10927 Posts

03-05-2018

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Re: Dual SIM not working on Moto E3 Power after system update

2018-07-24, 14:01 PM

Hi Knight0108DrAnshulGoelArnabkh100,

 

Thanks for reporting. I'd like to confirm, have you tried switching the position of the sims to see if it will have a signal? If so, what happened? Which sim are we having an issue with? I would suggest resetting APN settings, go to Settings > More > Cellular/Mobile Networks  > Access Point Names > Tap 3 Vertical Dots > Reset. Let me know. Thanks.

 

Best regards,
Rich
Motorola Support

 

 

 

 

 



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7 Posts

07-23-2018

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Re: Dual SIM not working on Moto E3 Power after system update

2018-07-25, 1:41 AM
Yes I tried switching position of the sims, but still the same problem, if both sims are there in the phone.
Resetting the APN settings, was not of much help either.
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3 Posts

07-23-2018

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Re: Dual SIM not working on Moto E3 Power after system update

2018-07-25, 1:55 AM
I have Done these steps too but all in vain
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4 Posts

07-24-2018

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Re: Dual SIM not working on Moto E3 Power after system update

2018-07-25, 1:56 AM

I have already done-

Swap sim in sim slots

Reset apn settings

Reset network settings

Clear cache

Factory data reset

But the problem still persists.

Please issue a fix asap

 

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13 Posts

06-11-2017

IN

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Re: Dual SIM not working on Moto E3 Power after system update

2018-07-25, 6:30 AM

Sorry to say that but it's true,

Moto devices are really bad in terms of service support especially this e series (E3 power)

So if your phone are working good enough do no update it.otherwise you have to face these type of  problem a.

 

I have updated my device to update before this one. 

My screen minimum brightness increases to 5% more ,I can't make it low sim as it was before that update .

Here they're advise me to go Service centre.

My device is our of warranty and I have to pay,bur  still seeviSe centre do not guarantee. And asking me to submit the device to them 

 

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22 Posts

08-08-2015

IN

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  • Message 10 of 75

Re: Dual SIM not working on Moto E3 Power after system update

2018-07-26, 17:39 PM

ImI having the same problems with the network. This is happening only after this update. Please resolve this

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