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01-08-2019

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Moto E3 Power - Charging Problem

2019-01-08, 5:01 AM

Hi,

I purchased my mobi in 20017 Jan. From last few days, my mobile is not charging properly. I tested my charger with other moto E mobile, it is working fine. After connecting charger to my mobile it is disconnecting frequently. That is the actual problem. I explained and demonstrated the same to the service center guys. They said, Sub PCB board have issues, the pins are damaged. They charged 1300/- and replaced with new board. Still the problem is same. Moreover the charger is not fitting correctly in to the charging port. It is very loose. My concern is ihat sub PCB port costs 1300/-? And I can't trust service center guys anymore. How can i get rid of thisproblem?

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1700 Posts

03-04-2016

IN

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Re: Moto E3 Power - Charging Problem

2019-01-09, 7:54 AM

 wrote:

Hi,

I purchased my mobi in 20017 Jan. From last few days, my mobile is not charging properly. I tested my charger with other moto E mobile, it is working fine. After connecting charger to my mobile it is disconnecting frequently. That is the actual problem. I explained and demonstrated the same to the service center guys. They said, Sub PCB board have issues, the pins are damaged. They charged 1300/- and replaced with new board. Still the problem is same. Moreover the charger is not fitting correctly in to the charging port. It is very loose. My concern is ihat sub PCB port costs 1300/-? And I can't trust service center guys anymore. How can i get rid of thisproblem?


Hi SRSekhar

 

We have your details and we have escalated your case .Our team will reach you shortly .

 

Thanks 

Sandip

Moto Support



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1 Posts

04-17-2019

IN

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Re: Moto E3 Power - Charging Problem

2019-04-17, 4:41 AM

I am not able to charge my mobile in MOTO E3 POWER charger itz connecting and discharging. it is not constantly charging. I request you to resolve this issue.

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