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3 Posts

04-05-2017

IN

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Moto E3 Power microphone not working and other issues i faced till now

2017-05-15, 14:31 PM

Dear Sir,

             I have bought a brand new Moto E3 power phone on September 2016. After a few months, I have faced some troubles with my phone which all are listed below. Seeking your immediate attention over these issues to rectify the same. I also took my phone to Lenovo service centre. They just refreshed my phone and then the problem rectified, after a few days the same problems reoccurred.

 

1) The microphone is not working on occationally. (Checked with Device help. After I found that some of the apps using mic. if they turned off mean phones mic. is works fine (Even third party apps are so strong enough to protest moto system)

2) Phone screen getting actuated while taking it from the pocket while receiving a call. (Display is too sensitive to dust and moisture)

3) Moto genuine? ear phone is not working within 2 months of purchase (Left side ear piece).

4) Phone battery getting dies within 2 minutes when it reaches 15%.

5)The camera flash gets delayed in since the photo I took seems so dark.

6)Phone getting heat occasionally while I kept it's in pocket (In no apps running with network good coverage)

7)The battery micro USB pin is not fit for phone (phone not charging with minor shack in pin connection)

 

 

Those problems are I have faced till now (within 6 months of purchase). Pl consider those complaints and provide a suitable solution to keep moto genuineness and also our believe on moto/Lenovo. 

 

 

Regards,

K Karthik.

 

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3454 Posts

10-05-2016

PH

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Re: Moto E3 Power microphone not working and other issues i faced till now

2017-05-16, 13:48 PM

Hi karthik018,

 

 Here are some troubleshooting steps you can try and see if that would work.

 

Regards,
Jess
Motorola Support

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3454 Posts

10-05-2016

PH

531 Signins

43777 Page Views

  • Posts: 3454
  • Registered: ‎10-05-2016
  • Location: PH
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  • Message 3 of 4

Re: Moto E3 Power microphone not working and other issues i faced till now

2017-05-23, 20:17 PM

Hi karthik018,

 

 Are you still having issues? Let us know if you still have some concerns unresolved for us to see what we can do, thanks.

 

Regards,
Jess
Motorola Support

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1 Posts

07-19-2019

IN

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Re: Moto E3 Power microphone not working and other issues i faced till now

2019-07-19, 8:00 AM

Since yesterday my E3 Power was having the same problem. The other party would not hear me while I could hear her/him.
Guess it was Jess, who advised power off and re-power.

Although I am happy it worked but it sucks to comprehend how apps (if it is that) make our daily lives this vulnerable, so unpredictable.

This as I am very selective / careful with apps.

 

Thanks Jess!

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