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3 Posts

07-26-2017

IN

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Moto E3 power: Charging % is not increasing _charger plugged in

2017-07-26, 8:50 AM

my phone does not charge even when the its plugged in to the charger provided in the box

the battery percentage does not increase.

the led indicates its charging 

the battery indicator also shows its charging but no increase in percentage

i tried keepin it on charging ob=ver night but it shows the same problem

its the same case even while in factory reset mode 

i have tried using other power adapters and other cables but no positive result

its just been 9 months since i purchased the phone 

need help immediately

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2 Posts

06-07-2017

IN

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  • Message 2 of 46

Moto E3 power: Charging % is not increasing _charger plugged in

2017-06-07, 21:29 PM

my phone does not charge even when the its plugged in to the charger provided in the box

the battery percentage does not increase.

the led indicates its charging 

the battery indicator also shows its charging but no increase in percentage

i tried keepin it on charging ob=ver night but it shows the same problem

its the same case even while in safe mode or switched off

i have tried using other power adapters and other cables but no positive result

its just been 9 months since i purchased the phone 

need help immediately

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3454 Posts

10-05-2016

PH

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  • Message 3 of 46

Re: Moto E3 power: Charging % is not increasing _charger plugged in

2017-06-08, 15:32 PM

Hi Munitheja,


Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support

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1 Posts

06-09-2017

IN

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  • Message 4 of 46

Re: Moto E3 power: Charging % is not increasing _charger plugged in

2017-06-09, 15:15 PM

I have  the exact same problem with my Moto Power e3. Please suggest a solution.

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2 Posts

06-07-2017

IN

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  • Message 5 of 46

Re: Moto E3 power: Charging % is not increasing _charger plugged in

2017-06-09, 15:54 PM

Hi Jess,

 

I have updated my profile.

You can access my apps too.

I have done factory reset and now it's charging but very very slow almost for 15 mins its increasing 1%. I have tried clearing cache,I have restarted so many times,and in the safe mode it's is some what faster to charge that is around 1% per 5 mins ..kindly help me on this ..really frustrated with the mobile for the last 4 days.

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1 Posts

07-25-2017

IN

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  • Message 6 of 46

Re: Moto E3 power: Charging % is not increasing _charger plugged in

2017-07-25, 11:53 AM

My phone is just 9months old and has shown much problems but this charging problem has been a major one please response ASAP. 

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5418 Posts

07-12-2014

US

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  • Message 7 of 46

Re: Moto E3 power: Charging % is not increasing _charger plugged in

2017-07-26, 17:58 PM

wrote:

my phone does not charge even when the its plugged in to the charger provided in the box

the battery percentage does not increase.

the led indicates its charging 

the battery indicator also shows its charging but no increase in percentage

i tried keepin it on charging ob=ver night but it shows the same problem

its the same case even while in factory reset mode 

i have tried using other power adapters and other cables but no positive result

its just been 9 months since i purchased the phone 

need help immediately


Hi Abhi1204,

 

We'd like to rule out the possible that this is a charger issue. Can you try using an entirely different charger, plugged in to a known good wall outlet, to see if this persists? 

 

Regards,

JM

Motorola Support

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3 Posts

07-26-2017

IN

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  • Message 8 of 46

Re: Moto E3 power: Charging % is not increasing _charger plugged in

2017-07-27, 5:32 AM

Yes i already used different charger in different wall socket same result it will take half an hour to charge 1% after that reaches 56% percent it stuck there.

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4 Posts

08-27-2017

US

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  • Message 9 of 46

Re: Moto E3 power: Charging % is not increasing _charger plugged in

2017-08-27, 17:43 PM

Even I'm facing the same problem doesn't even charge from few days and their service center sucks too, so did you find the solution to the charging problem? 

Wished Google never sold it to cheap Chinese **bleep**s!!

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4 Posts

08-31-2017

IN

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  • Message 10 of 46

Re: Moto E3 power: Charging % is not increasing _charger plugged in

2017-08-31, 17:03 PM

Jess
Please help me out too
Facing exactly the same issue

I dont understand why so many people are facing this issue, clearly there's some fault from the manufacturer end.

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