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43 Posts

10-31-2016

India

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  • Message 1 of 10

No call alert and missed call when someone calls me

2017-06-18, 18:47 PM

Using a Vodafone sim card. Didn't know this issue until someone told me that when they call me there's a ring but I don't get any notification or anything in the missed call log.

 

I mean when someone calls me they can hear the ring but there's nothing on my screen.

 

And yes my sim is working in other phone.

 

Anyone else have this issue please reply asap!

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2122 Posts

10-07-2016

Philippines

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  • Message 2 of 10

Re: No call alert and missed call when someone calls me

2017-06-18, 19:30 PM

Hi sibal_narendra

 

Are you using the default phone application of the device? Try to perform Safe Mode to check if there are third party applications causing the issue. Press and hold Power button until "Power off" shows then press and hold "Power off" until "Reboot to safe mode" shows and touch "OK". Observe the device and let me know how it goes. Thank you! 

 

 

Regards,

Venice 

Motorola Support 

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43 Posts

10-31-2016

India

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Re: No call alert and missed call when someone calls me

2017-06-19, 6:12 AM

Not able to get the safe mode option. I press and hold again and the power off button pops out and pops back when I do it the second time and so on...

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43 Posts

10-31-2016

India

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  • Posts: 43
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  • Location: India
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  • Message 4 of 10

Re: No call alert and missed call when someone calls me

2017-06-19, 6:53 AM

Okay I'm in safe mode rn. And I called on my phone from another phone. I can hear the ring but nothing on my phone. No sound no alert nothing

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3454 Posts

10-05-2016

Philippines

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  • Message 5 of 10

Re: No call alert and missed call when someone calls me

2017-06-19, 15:51 PM

Hi sibal_narendra,

 

 Have you checked if those calls went straight to voicemail? Have you tried to power cycle the phone?

 

Regards,
Jess
Motorola Support

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43 Posts

10-31-2016

India

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  • Posts: 43
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  • Message 6 of 10

Re: No call alert and missed call when someone calls me

2017-06-19, 15:54 PM

Sorry for not replying but I did a factory reset and now its working.

More on the issue in simpler words. It was happening since a week but I didn't notice because I have 2 sim cards. People were calling me and they could hear it ring on their phones. On mine though, NOTHING. Nothing in missed calls too or anywhere else.

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50 Posts

01-17-2015

India

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  • Message 7 of 10

Re: No call alert and missed call when someone calls me

2017-06-21, 10:06 AM

wrote:

Using a Vodafone sim card. Didn't know this issue until someone told me that when they call me there's a ring but I don't get any notification or anything in the missed call log.

 

I mean when someone calls me they can hear the ring but there's nothing on my screen.

 

And yes my sim is working in other phone.

 

Anyone else have this issue please reply asap!


If you're using truecaller app (or anything similar), uninstall it. I was also facing exactly the same problem but later I figured out that it was because of Truecaller I was unable to get missed call alerts, after uninstalling the app the problem was gone. No need to factory reset.

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43 Posts

10-31-2016

India

50 Signins

436 Page Views

  • Posts: 43
  • Registered: ‎10-31-2016
  • Location: India
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  • Message 8 of 10

Re: No call alert and missed call when someone calls me

2017-07-07, 15:02 PM

No I was not using truecaller. But I'm sure it was some app issue because resetting my phone fixed it

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3 Posts

11-09-2017

India

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  • Message 9 of 10

Re: No call alert and missed call when someone calls me

2017-11-09, 20:00 PM

Hi All,

 

I was also facing the same issue but it can resolved by changing some settings in Moto App and it is working for me.

 

Try below action - 

 

Go to App search bar --> Type Moto --> Open Moto App --> Go to Moto Actions --> Turn Of "Pickup to Stop Ringing" and "Flip for Do Not Disturb".

 

Once done, try to check by calling and sending notification to your phone. It will work.

 

Regards,

Mukesh Verma

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1 Posts

07-06-2017

India

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  • Message 10 of 10

Re: No call alert and missed call when someone calls me

2019-03-14, 17:22 PM

Using a airtel sim card. Didn't know this issue until someone told me that when they call me there's a ring but I don't get any notification or anything in the missed call log.

 

I mean when someone calls me they can hear the ring but there's nothing on my screen.

 

And yes my sim is working in other phone.

 

Reply
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