Motorola Community

Older Devices ArchiveMOTO E™ 3rd Gen
All Forum Topics

1 Posts



2 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎05-27-2020
  • Location: IN
  • Views: 0
  • Message 1 of 2

Problem relating to charging

2020-05-27, 2:57 AM
I have moto e3 power. From past few days, it has not been taking charging. I discovered that it is charging only when its switched off. Its battery is fine, charging slot is also fine. I don't know what the problem is? Also many apps are getting crashed and stops working eventually they are opened. Can i please get a solution these problems?

1982 Posts



591 Signins

42190 Page Views

  • Posts: 1982
  • Registered: ‎03-11-2019
  • Location: US
  • Views: 42190
  • Message 2 of 2

Re:Problem relating to charging

2020-05-28, 20:52 PM

Hi RaviJindal,


Thanks for reaching us out. Try booting your phone in safe mode and test if the phone will charge while turned on.


To Enable Safe Mode:
1.  Press the Power key
2.  Touch and hold Power off
3.  Touch OK when Reboot to safe mode appears
4.  Phone will reboot and Safe Mode will appear in bottom left corner
5.  If the issue is resolved in safe mode, the cause appears to be a 3rd party app.
6.  Simply power cycle the device to disable safe mode, and then go through the process of trying to identify and removing the problem application.


Best regards,
Motorola Support

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop