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1 Posts

05-27-2020

IN

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  • Registered: ‎05-27-2020
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Problem relating to charging

2020-05-27, 2:57 AM
I have moto e3 power. From past few days, it has not been taking charging. I discovered that it is charging only when its switched off. Its battery is fine, charging slot is also fine. I don't know what the problem is? Also many apps are getting crashed and stops working eventually they are opened. Can i please get a solution these problems?
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1982 Posts

03-11-2019

US

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  • Posts: 1982
  • Registered: ‎03-11-2019
  • Location: US
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Re:Problem relating to charging

2020-05-28, 20:52 PM

Hi RaviJindal,

 

Thanks for reaching us out. Try booting your phone in safe mode and test if the phone will charge while turned on.

 

To Enable Safe Mode:
1.  Press the Power key
2.  Touch and hold Power off
3.  Touch OK when Reboot to safe mode appears
4.  Phone will reboot and Safe Mode will appear in bottom left corner
5.  If the issue is resolved in safe mode, the cause appears to be a 3rd party app.
6.  Simply power cycle the device to disable safe mode, and then go through the process of trying to identify and removing the problem application.

 

Best regards,
Zeke
Motorola Support



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