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03-20-2018

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After update Android 7 on my Moto E4, contacts are not downloaded via bluetooth to car

2018-03-20, 23:25 PM
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12-04-2017

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Re: After update Android 7 on my Moto E4, contacts are not downloaded via bluetooth to car

2018-03-21, 8:47 AM

Hi, DG3.

 

We are sorry to hear about that, May I know from when are you facing this issues after the update? Just to narrow down-- are you trying to transfer all of your contacts at one time via Bluetooth to your car system? What do you mean by, you are not able to download? Could you please share us more information on this.

 

Thanks.

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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Re: After update Android 7 on my Moto E4, contacts are not downloaded via bluetooth to car

2018-03-23, 1:49 AM

When the Phone connects to my car it asks if you want to download your contacts. This was working fine before the system update. After the system update all contacts were not avaliable when I connected to the car. It tries to download contacts again but never completes, I have tried up-pairing and re-pairing / forgetting device, restoring factory settings but makes no difference.

I've checked with a different phone  (Moto G3 with Android 6.0.1) and this works fine in the car. (i.e. Connects to the cars bluetooth and contacts are downloaded) So not an issue with vehicle.

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4 Posts

03-23-2018

GB

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Re: After update Android 7 on my Moto E4, contacts are not downloaded via bluetooth to car

2018-03-23, 18:18 PM

i'm having the same problem using a moto e4 on 7.1.1.

 

Contacts will not download to my car via bluetooth. The phone connects fine to the car and call list is downloaded but takes a while.

 

2 other phones work fine with the car- mot g(1st gen) and samsung a5.

 

I have factory reset and added only a few contacts to see if this would help but still a no go. This is frustrating...

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Re: After update Android 7 on my Moto E4, contacts are not downloaded via bluetooth to car

2018-03-26, 11:16 AM

wrote:

When the Phone connects to my car it asks if you want to download your contacts. This was working fine before the system update. After the system update all contacts were not avaliable when I connected to the car. It tries to download contacts again but never completes, I have tried up-pairing and re-pairing / forgetting device, restoring factory settings but makes no difference.

I've checked with a different phone  (Moto G3 with Android 6.0.1) and this works fine in the car. (i.e. Connects to the cars bluetooth and contacts are downloaded) So not an issue with vehicle.


This is strange, are you saying only a few contacts are downloaded? May I know the make an model of the car? However, we have reported this to our product team and we will keep you posted on any further information required.

 

Meanwhile, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Update your profile -link.

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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Re: After update Android 7 on my Moto E4, contacts are not downloaded via bluetooth to car

2018-03-26, 11:23 AM

wrote:

i'm having the same problem using a moto e4 on 7.1.1.

 

Contacts will not download to my car via bluetooth. The phone connects fine to the car and call list is downloaded but takes a while.

 

2 other phones work fine with the car- mot g(1st gen) and samsung a5.

 

I have factory reset and added only a few contacts to see if this would help but still a no go. This is frustrating...


Thank you for reporting and confirming that the phone does connect to your car and the contacts list is synced, though you are not able to sync the complete contacts on your car's system. Please share us make an model of your car and kindly update your profile.

 

Also, could you let us know the exact steps on how are you doing?

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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03-20-2018

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  • Message 7 of 14

Re: After update Android 7 on my Moto E4, contacts are not downloaded via bluetooth to car

2018-03-28, 2:11 AM

No Contacts are downloaded with the E4 phone, whereas with the G3 All contacts are downloaded.

Car is Holden Trax 2015

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4 Posts

03-23-2018

GB

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  • Message 8 of 14

Re: After update Android 7 on my Moto E4, contacts are not downloaded via bluetooth to car

2018-03-28, 9:33 AM

Hi, i have updated my profile and setup the motorla privacy setting.My carrier is Tesco using the o2(uk) network which is not available in the drop down list.

 

To clarify - no contacts (phonebook) are downloading to the car.

 

Occasionally numbers such as missed calls and received calls are showing up on the car but never the phonebook.

 

I pair the phone with the car by adding the pin number on the phone when requested. I tick the box on the phone mesage which asks if i want to share phone audio and contact information. The car speaker bleeps to say a conction has been made. After a few minutes my phonebook should appear on car display menu but does not. With my other phones the phonebook does appear on the car display.

 

My car is an audi TT mk2 2007 3.2v6

 

 

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  • Message 9 of 14

Re: After update Android 7 on my Moto E4, contacts are not downloaded via bluetooth to car

2018-03-28, 13:09 PM

wrote:

Hi, i have updated my profile and setup the motorla privacy setting.My carrier is Tesco using the o2(uk) network which is not available in the drop down list.

 

To clarify - no contacts (phonebook) are downloading to the car.

 

Occasionally numbers such as missed calls and received calls are showing up on the car but never the phonebook.

 

I pair the phone with the car by adding the pin number on the phone when requested. I tick the box on the phone mesage which asks if i want to share phone audio and contact information. The car speaker bleeps to say a conction has been made. After a few minutes my phonebook should appear on car display menu but does not. With my other phones the phonebook does appear on the car display.

 

My car is an audi TT mk2 2007 3.2v6

 

 


Thank you for sharing information, we have shared the same with our product team. We might need additional information, we will keep you posted on any further updates received.

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5988 Posts

12-04-2017

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  • Message 10 of 14

Re: After update Android 7 on my Moto E4, contacts are not downloaded via bluetooth to car

2018-03-28, 13:11 PM

wrote:

No Contacts are downloaded with the E4 phone, whereas with the G3 All contacts are downloaded.

Car is Holden Trax 2015


Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Let us know if this makes any difference?

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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