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12-12-2019

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Create System Update Backup

2019-12-12, 16:50 PM

New to Moto devices! I want to create a recovery of my current system. Not my media, contacts, etc but just the os. Afraid if I need to factory reset I'll have to reinstall all of the system updates and I don't have wifi at home so this is really inconvenient. With my previous phones I could create a system recovery but I'm not seeing this option on the Lenovo Smart Assistant pc program even. I see the Upgrade/Restore tab but I don't see how to download the product to my pc.  How are you folks doing this?

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1687 Posts

03-11-2019

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Re: Create System Update Backup

2019-12-12, 17:27 PM

Hi Calisamgal,

 

Thanks for posting. You don't need to worry if you do a factory data reset since it will not remove the system update it will still be the same current version before you do the reset. The restore function in the Lenovo Moto Smart Assistant Tool will reinstall/flash the current system. The Upgrade will download the latest system updates available for your phone. We would still suggest to backup the contents of your phone before doing a restore and a factory reset. 

 

Best regards,
Zeke
Motorola Support



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2 Posts

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Re: Create System Update Backup

2019-12-12, 17:36 PM
Ok great! Assuming applicable to the 5_16_2019 release. Was that when the clock stopped?
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1687 Posts

03-11-2019

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Re: Create System Update Backup

2019-12-12, 17:53 PM

Hi Calisamgal,

 

What do you mean by the clock stopped? This is applicable to all software versions of the Moto E4. 

 

Best regards,
Zeke
Motorola Support



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