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Moto E PhonesMOTO E™ 4th Gen / MOTO E™ 4th Gen Plus
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4 Posts

09-10-2017

India

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  • Message 11 of 63

Re: Face not visible during video call on Moto E4 Plus

2017-09-10, 17:20 PM

Same issue with me as well

Please help or I'll stop buying Moto phones from future as I am regular customer of Motorola

Lenovo has disappointed us a lot 

They are making cheap Moto phones as Motorola were making great phones 

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5 Posts

08-13-2017

India

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  • Message 12 of 63

Re: Face not visible during video call on Moto E4 Plus

2017-10-01, 5:48 AM

Please let me know what is the status of this issue and is anything being done to resolve this problem.

 

 

 

Thanks,

Kalpana Pitale

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3 Posts

10-09-2017

India

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  • Message 13 of 63

Re: Face not visible during video call on Moto E4 Plus

2017-10-09, 10:38 AM

dear sir,

    i to have same issue kindly provide solution

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2438 Posts

12-19-2016

Philippines

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  • Message 14 of 63

Re: Face not visible during video call on Moto E4 Plus

2017-10-10, 19:46 PM

Hi All, 

 

Sorry for the delay in response. We are still checking on this. We'll send you an update once available.

 

- Ella

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1 Posts

10-22-2017

India

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  • Message 15 of 63

Re: Face not visible during video call on Moto E4 Plus

2017-10-22, 10:23 AM

Same issue is with my mobile , during native video calls  my video gets dark but other persons video  is ok, but my video is getting dark.

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1 Posts

10-26-2017

India

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  • Message 16 of 63

Re: Face not visible during video call on Moto E4 Plus

2017-10-26, 12:36 PM

Hello Team,

This problem was raised long back, still no solution provided. Please povide a solution ASAP.

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1 Posts

10-27-2017

India

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  • Message 17 of 63

Re: Face not visible during video call on Moto E4 Plus

2017-10-27, 9:15 AM
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12 Posts

09-19-2017

India

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  • Message 18 of 63

Re: Face not visible during video call on Moto E4 Plus

2017-11-06, 12:23 PM

This problem is facing by me also.

Video calling through dailer (not talking about third party app).... face or display at the time of video calling through moto e4 plus getting not visible to me and other persion in video calling.

 

This issue is with both , front camera as well as rear camera.

 

Kindly resolve this as soon as possible, this smartphone irritate every person in every aspect.

Signal fluctuation issue , FingerPrint and proximity sensor issue etc. with new update, nothing solves.

 

Build no. : NMA26.42-97

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2438 Posts

12-19-2016

Philippines

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  • Message 19 of 63

Re: Face not visible during video call on Moto E4 Plus

2017-11-17, 17:47 PM

Hi everyone, 

 

We awre sorry for t he delay. There will an update that may address this concern. Please wait and update your device respectively and if issue persists, please send us a bug report. 

 

Below are the steps for getting bug report:

  1. Go to Settings -> About Phone -> Tap on Build number seven times on the build number to enable a new Settings item, Developer options.
  2. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
  3. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
  4. Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
  5. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes tocollect the Bug Report.
  6. Then upload the BugReport to your personal Google Drive and then share the link tothe BugReport on the forums in a reply or via a private message..
  7. Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

 

- Ella 

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12 Posts

09-19-2017

India

44 Signins

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  • Posts: 12
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  • Message 20 of 63

Re: Face not visible during video call on Moto E4 Plus

2017-11-25, 5:37 AM

After update also issue is not resolves..... 

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