Motorola Community

Moto E PhonesMOTO E™ 4th Gen / MOTO E™ 4th Gen Plus
All Forum Topics
Options

3 Posts

08-04-2018

United Kingdom of Great Britain and Northern Ireland

6 Signins

40 Page Views

  • Posts: 3
  • Registered: ‎08-04-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 40
  • Message 1 of 17

Mobile services isn't responding e4 plus

2018-08-04, 18:38 PM

Hi guys, 

I just got a new e4 plus device from tesco and I dont want to send it back because this phone is the one I wanted and I couldnt buy it elsewhere. However, after setting up the phone, I just got a black screen and a back arrow, and notification bar on top, nothing else. When I tap back, message pops up: Mobile services isn't responding. What is this and how can it be fixed? 

Reply
Options

5418 Posts

07-12-2014

United States of America

925 Signins

79600 Page Views

  • Posts: 5418
  • Registered: ‎07-12-2014
  • Location: United States of America
  • Views: 79600
  • Message 2 of 17

Re: Mobile services isn't responding e4 plus

2018-08-06, 19:20 PM

Hi Eszter87,

 

This is weird. Does force rebooting the phone (hold the power button for about 7 to 10 seconds until it restarts) help? Do you have an SD card installed on the phone? Have you tried removing it and let us know if the issue will persist? Have you tried using a new or different SIM card?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

Reply
Options

2 Posts

08-09-2018

United Kingdom of Great Britain and Northern Ireland

3 Signins

14 Page Views

  • Posts: 2
  • Registered: ‎08-09-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 14
  • Message 3 of 17

Re: Mobile services isn't responding e4 plus

2018-08-09, 11:22 AM
I'm also having this problem and have tried above steps. Can you help?
Reply
Options

1 Posts

08-09-2018

United Kingdom of Great Britain and Northern Ireland

2 Signins

20 Page Views

  • Posts: 1
  • Registered: ‎08-09-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 20
  • Message 4 of 17

Re: Mobile services isn't responding e4 plus

2018-08-09, 20:20 PM

Factory Reset

Instructions can be found here:

https://www.hardreset.info/devices/motorola/motorola-moto-e4-plus/hardreset/first-method/

 

Thank me later...;););)

Reply
Options

3 Posts

08-04-2018

United Kingdom of Great Britain and Northern Ireland

6 Signins

40 Page Views

  • Posts: 3
  • Registered: ‎08-04-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 40
  • Message 5 of 17

Re: Mobile services isn't responding e4 plus

2018-08-11, 10:46 AM

I tried this (youtube videos..) and no progress.

I went to a gsm shop they couldnt fix it, I took it to another shop and they fixed in 3 hours for 30 pound. 

I think they put a new android on it. 

Reply
Options

2 Posts

08-09-2018

United Kingdom of Great Britain and Northern Ireland

3 Signins

14 Page Views

  • Posts: 2
  • Registered: ‎08-09-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 14
  • Message 6 of 17

Re: Mobile services isn't responding e4 plus

2018-08-11, 21:13 PM
Thanks, I have sent off for a replacement.....fingers crossed!
Reply
Options

1 Posts

09-06-2018

Philippines

1 Signins

24 Page Views

  • Posts: 1
  • Registered: ‎09-06-2018
  • Location: Philippines
  • Views: 24
  • Message 7 of 17

Re: Mobile services isn't responding e4 plus

2018-09-06, 11:22 AM

Hi I currently have the same problem with my phone. Is there anyone that can help me with this. I just got this phone from my mom and it's already like this and I can't use it. Help please

Reply
Options

5418 Posts

07-12-2014

United States of America

925 Signins

79600 Page Views

  • Posts: 5418
  • Registered: ‎07-12-2014
  • Location: United States of America
  • Views: 79600
  • Message 8 of 17

Re: Mobile services isn't responding e4 plus

2018-09-06, 18:25 PM

 wrote:

Hi I currently have the same problem with my phone. Is there anyone that can help me with this. I just got this phone from my mom and it's already like this and I can't use it. Help please


Wipe the phone cache partition and let me know if it helps. The steps are here: https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/120243/p/30,6720,10216

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

Reply
Options

3 Posts

09-27-2018

Egypt

4 Signins

67 Page Views

  • Posts: 3
  • Registered: ‎09-27-2018
  • Location: Egypt
  • Views: 67
  • Message 9 of 17

Re: Mobile services isn't responding e4 plus

2018-09-27, 14:17 PM
Hi I currently have the same problem with my phone
Reply
Options

4 Posts

12-08-2016

United Kingdom of Great Britain and Northern Ireland

6 Signins

39 Page Views

  • Posts: 4
  • Registered: ‎12-08-2016
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 39
  • Message 10 of 17

Re: Mobile services isn't responding e4 plus

2018-10-17, 16:06 PM
doesn't help
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms