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03-24-2020

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Moto E(4) Plus is in Hanging Reboot after i started factory reset

2020-03-24, 9:14 AM

My phone is from last evening hanging after i was advised factory reset. The screen changes from Motorola Blue Screen- Powered by Andriod to ERASING !! thats it...my phone was charged to 84 % when i started this now the battery must be below 10% 

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7830 Posts

03-05-2018

US

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Re:Moto E(4) Plus is in Hanging Reboot after i started factory reset

2020-03-24, 16:52 PM

Hi Sonali Sikdar,

 

Are you still on that screen until now? If you can boot the phone to fast boot mode (Make sure phone is turned off. Press and hold power button + volume down button all together) try using LMSA tool > Rescue function. Learn more on how to use it, here on this link.

 

 

Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

03-24-2020

IN

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Re:Moto E(4) Plus is in Hanging Reboot after i started factory reset

2020-04-06, 10:29 AM
HI Rich even today the phone is stuck on the same phase. It does not shut down at all even after i have not plugged it into charger...LMSA solution did not help as well. Please is there any other way to get my phone rebooted.
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7830 Posts

03-05-2018

US

980 Signins

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  • Posts: 7830
  • Registered: ‎03-05-2018
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Re:Moto E(4) Plus is in Hanging Reboot after i started factory reset

2020-04-06, 13:14 PM

Hi,

 

Unfortunately, at this point repair is the next option. There's a possibility that there's a hardware failure which needs to be repaired. 

 

Best regards,
Rich
Motorola-Lenovo Support



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