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17 Posts

05-04-2017

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Moto E4 Plus not connecting to Wifi

2018-03-09, 14:46 PM

I am having even more problems with the E4 Plus.

 

I paired the phone with my bluetooth car kit.

And it worked ok for a while.

 

Now I get back into the car and the E4 Plus fails to reconnect to the carkit.

In fact it actually fails to find any bluetooth devices. 

I disabled and re-enabled bluetooth.. told it to refresh the device list .. etc...

I tried to see if it would find my laptop or my other phone with bluetooth turned on..

But refreshing did nothing.. nothing found...

 

The only way to get it to work is I have to restart the phone ... and wait..  and then it finds the devices.

Is there any firmware update to fix this?

This is a real pain in the ass.. every time I get into the car I have to restart my phone before I can use the carkit.

 

 

 

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9667 Posts

03-05-2018

US

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Re: Moto E4 Plus not connecting to Wifi

2018-03-09, 21:43 PM

Hi vidapura,

 

Thanks for posting. I'm sorry to know that. I suggest we try clear cache and data of the bluetooth. Please let me know how it goes.

 

To Clear Data of Bluetooth:

Settings > Apps > Touch the 3 vertical dots located on the upper right part of the screen > Show System > Bluetooth Share > Clear Data

 

Best regards,
Rich
Motorola Support

 



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17 Posts

05-04-2017

IE

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Re: Moto E4 Plus not connecting to Wifi

2018-03-13, 12:18 PM

Thanks,

That seemed to clear it for a while.

But it again failed to reconnect to the carkit later yesterday..

 

How often am I supposed to have to clear this cache?

 

PS: I made a mistake naming this thread it should be "Moto E4 Plus not connecting to Bluetooth"

 

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13 Posts

04-10-2018

US

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Re: Moto E4 Plus not connecting to Wifi

2018-04-10, 12:05 PM

I was about to buy this phone but I will not until this issue is solved, or 2 issues solved permanently without all these workarounds


 wrote:

Hi vidapura,

 

Thanks for posting. I'm sorry to know that. I suggest we try clear cache and data of the bluetooth. Please let me know how it goes.

 

To Clear Data of Bluetooth:

Settings > Apps > Touch the 3 vertical dots located on the upper right part of the screen > Show System > Bluetooth Share > Clear Data

 

Best regards,
Rich
Motorola Support

 



- with wifi and with bluetooth

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13 Posts

04-10-2018

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Re: Moto E4 Plus not connecting to Wifi

2018-04-10, 12:22 PM

why what"s dos? DOS is for PCs anyway - since the 80s?

 

good link -

 

http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone

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9667 Posts

03-05-2018

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Re: Moto E4 Plus not connecting to Wifi

2018-04-10, 14:13 PM

Hi vidapura,

 

Let test this on safemode. Let me know if the connection is stable while the phone is in safemode. Thanks.

 

To Enable Safe Mode

1. Press and hold the Power button until Power off comes up on the screen.

2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

3. Touch OK when Reboot to safe mode appears

4. Phone will reboot and Safe Mode will appear in bottom left corner

5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.

6. Restart the device to get out of safe mode and uninstall any recently installed applications.

*** Begin by looking for specific application types such as launchers, task killers or anti-virus apps.

 

Best regards,
Rich
Motorola Support



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22 Posts

04-08-2018

US

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Re: Moto E4 Plus not connecting to Wifi

2018-04-11, 2:30 AM

You are making the correct decision! I (and others) are having issues with the wifi disconnecting. Motorola can't fix it apparently. Don't buy an E4 or +.

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5 Posts

04-23-2018

DE

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Re: Moto E4 Plus not connecting to Wifi

2018-04-24, 6:00 AM

The Bluetooth & WiFi do not co-exist properly. I have problems on various WiFi networks (irrespective of security type & bandwidth). Usually turning off Bluetooth allows the WiFi to connect. According to this forum, the problem has been dragging on for over a year. CAN'T BELIEVE Moto don't fix it - maybe it is a hardware problem with no software work-around!

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5 Posts

04-23-2018

DE

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Re: Moto E4 Plus not connecting to Wifi

2018-04-24, 14:36 PM

Just tried the following to connect, connected at step 3 but not at the earlier steps:

1. Selected narrow (20 MHz) band and Auto Channel on AP.

2. On phone, forgot network then re-entered password. DID NOT CONNECT.

3. On phone, turned off SIM1 and SIM2 (Bluetooth was already off). CONNECTED to WLAN.

4. Turned SIM1 & SIM2 back on. STAYED CONNECTED.

 

Could RF interference be the problem?

 

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5 Posts

04-23-2018

DE

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Re: Moto E4 Plus not connecting to Wifi

2018-04-24, 18:55 PM

As advised in a much earlier post, I turned off Wifi and Bluetooth scanning: this has made it much quicker and easier to connect. Also speed test shows faster downloading and much less jitter. HOPEFULLY THE ISSUE IS SOLVED!?

To find these two settings, just search settings for 'scanning'. That is for the E4 Plus, I also need to try this solution on the E4.

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