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4 Posts

01-17-2021

United States of America

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Moto E4 Plus phone

2021-01-17, 15:35 PM

I unplug my charger after 100% but my phone shuts down right after.  The phone is onl2 1/2 years old.  Could you please give me some advice as to how to fix it?  Thank you.

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Moto E4 Plus phone

2021-01-17, 16:06 PM

Bit more info please - after charging to 100% it shuts down and won't restart? Does it stay on with charger still attached?

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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4 Posts

01-17-2021

United States of America

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Re:Moto E4 Plus phone

2021-01-17, 18:39 PM

Yes.  I used an App to check the status of the battery and it shows good.  I've done a factory reset and emptied cache to no avail:(

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668 Posts

11-24-2020

India

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Re:Moto E4 Plus phone

2021-01-18, 7:10 AM

Hi Lckoris

 

Thanks for writing to us. Sorry to know about this and I appreciate your efforts in performing a factory reset. I will try my best to help you with this. Please update your profile with the carrier, and the IMEI number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks

Sunitha 



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4 Posts

01-17-2021

United States of America

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  • Location: United States of America
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Re:Moto E4 Plus phone

2021-01-18, 11:59 AM

My carrier is Verizon and the IMEI#(removed).  Privacy is on and you have permission.  Thank you.

 

Note: Removed the IMEI number for privacy. - Sunitha

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4 Posts

01-17-2021

United States of America

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Re:Moto E4 Plus phone

2021-01-18, 21:16 PM

Agent Sunitha:

 

I have updated my profile also.  Could you please let me know when you will be able to look into my problem.

 

Thank you,

Carol

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668 Posts

11-24-2020

India

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Re:Moto E4 Plus phone

2021-01-20, 16:02 PM

Hi Lckoris, 

 

Thank you for updating the profile. I would suggest you try calibrating your battery. To calibrate the battery Hold the power button until the phone reboots > Plug into the supplied charger > Charge to 100% > Leave on the charger for at least an additional hour. See if it helps.

 

Thanks

Sunitha 



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1 Posts

01-26-2021

United States of America

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  • Message 8 of 8

Moto E4 Plus phone

2021-01-26, 1:30 AM
What I Had To Do To Fix My Cell From Doing That, I Had To Go And Buy Another Battery For It. In Which It Fixed It From Doing That. I Hope This Will Help You.
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