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7 Posts

12-12-2018

United Kingdom of Great Britain and Northern Ireland

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Moto E4 plus charging slow after a reset

2018-12-12, 14:16 PM

Hi everyone,

 

About two months ago I bought a second hand Moto E4 plus in great condition. I just don't have the original plug and charger but the phone was like new. It was updated to the latest version of Android and the charging was normal, took a couple of hours only to fully charge.

 

But two weeks ago I had to reset the phone, and since then the charging is incredibly slow. I left it charging overnight (for about 7 consecutive hours) and it was only charged to 85% in the morning. If I use it while it's plugged in, it's still losing battery. 

 

So I thought it might be the Android version, but apparently the phone is still updated to the latest version of Android. Although the app 'photos' is quite different than how it was before the reset. 

 

What happened in the reset and how can I fix my phone so the charging goes back to normal ?

 

Thanks, 

 

Ophelia 

 

Android version : 7.1.1.

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Re: Moto E4 plus charging slow after a reset

2018-12-12, 14:24 PM

Try wiping the Cache partition,

 

https://www.youtube.com/watch?v=vo7mYlurscM

 

Do this and only this in the Recovery mode.

 

Sometimes even after a Factory reset old data gets left in there preventing the correct operation of the phone.

 

HTH :)

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7 Posts

12-12-2018

United Kingdom of Great Britain and Northern Ireland

7 Signins

43 Page Views

  • Posts: 7
  • Registered: ‎12-12-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 43
  • Message 3 of 11

Re: Moto E4 plus charging slow after a reset

2018-12-12, 14:52 PM
Hi there, thanks for your answer! I actually JUST did this 10 minutes ago, so far it hasn't changed (my phone has been plugged and the battery percentage hasn't changed in 10 min).
Any other solution ?
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Re: Moto E4 plus charging slow after a reset

2018-12-12, 16:12 PM

See if it's an app that is preventing it.

 

Press the power button until the Power-off notification comes up.Now long press on that until the Restart in Safemode option appears and try charging in Safemode?

 

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7 Posts

12-12-2018

United Kingdom of Great Britain and Northern Ireland

7 Signins

43 Page Views

  • Posts: 7
  • Registered: ‎12-12-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 5 of 11

Re: Moto E4 plus charging slow after a reset

2018-12-12, 17:13 PM
Hi there, I did this and it doesn't change - with safe mode it says it will take 1 day 9 hours to charge, I left it for 15 minutes and then I restarted it on normal mode : still 1 day 9 hours left on normal mode.
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Re: Moto E4 plus charging slow after a reset

2018-12-12, 19:04 PM

This is strange as you say it was fine before the reset?

 

Just in case.Are you using the charger that came with the phone and or have you tried a USB to Micro USB cable and a wall USB plug or a Laptop to see if the charge changes?

 

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7 Posts

12-12-2018

United Kingdom of Great Britain and Northern Ireland

7 Signins

43 Page Views

  • Posts: 7
  • Registered: ‎12-12-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 7 of 11

Re: Moto E4 plus charging slow after a reset

2018-12-12, 19:23 PM
I bought it second hand so I don't have the plug and cable that came with the phone but it was charging fine before the reset. I didn't try to charge it via USB plugged on my PC but I will try and keep you updated
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Re: Moto E4 plus charging slow after a reset

2018-12-12, 19:25 PM

 wrote:
I bought it second hand so I don't have the plug and cable that came with the phone but it was charging fine before the reset. I didn't try to charge it via USB plugged on my PC but I will try and keep you updated

Please do and also get a toothpick and carefully check the usb port/charging socket for,"Pocket Lint".Any bit of debris can easily get lodeged in there causing a bad connection for charging and data transfers.Same goes for the headphone socket.

 

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7 Posts

12-12-2018

United Kingdom of Great Britain and Northern Ireland

7 Signins

43 Page Views

  • Posts: 7
  • Registered: ‎12-12-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 43
  • Message 9 of 11

Re: Moto E4 plus charging slow after a reset

2018-12-12, 19:34 PM
Hi, I'm plugged on the PC now and still the same problem. I will check for pocket lint, thanks for the suggestion!
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7 Posts

12-12-2018

United Kingdom of Great Britain and Northern Ireland

7 Signins

43 Page Views

  • Posts: 7
  • Registered: ‎12-12-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 43
  • Message 10 of 11

Re: Moto E4 plus charging slow after a reset

2018-12-12, 22:51 PM
Hi there, I checked for pocket lint and actually I removed a tiny crumb that was in my charger port. However it's been charging for 2 hours since I took the crumb out and still hasn't gain any battery, I'm still on 18% and it has been charging all day ! ?
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