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6 Posts

03-08-2018

Pakistan

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Moto E4 plus "send SMS" pops up at the bottom of the screen

2018-03-08, 17:32 PM

 Bought a brand new E4 plus few days back and from day 1 "send sms" dialogue pops at the bottom of the screen again n again. There is no fix time for it to appear. How can I fix this ??? It is very irritating while streaming videos as when ever "send SMS" dialogue apperas phone slows down. 

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12570 Posts

03-05-2018

United States of America

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Re: Moto E4 plus "send SMS" pops up at the bottom of the screen

2018-03-09, 14:17 PM

Hi AmanBaig,

 

Thanks for posting. I understand that you'd like to get rid of the pop-out "send sms". I tried to look into this, is this an advertisement? Could you please send us the screenshot, that will be a great help for me to assist you. Thanks.

 

Best regards,
Rich
Motorola Support



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6 Posts

03-08-2018

Pakistan

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Re: Moto E4 plus "send SMS" pops up at the bottom of the screen

2018-03-09, 15:47 PM

Dear Rich,

 

Thanks for prompt reply, no there no advertisement of any kind. Don't know why it pops up from day 1 of the purchase. 

Attached the is screen shot. 

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12570 Posts

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Re: Moto E4 plus "send SMS" pops up at the bottom of the screen

2018-03-09, 16:02 PM

wrote:

Dear Rich,

 

Thanks for prompt reply, no there no advertisement of any kind. Don't know why it pops up from day 1 of the purchase. 

Attached the is screen shot. 


Hi AmanBaig,

 

Thanks for the screenshot, I appreciate it. Are you using a third party messaging app or just the default one? I suggest uninstalling it if you have one. Also let's try Reset App Preferences.

 

To Reset App Preferences:

Settings > Apps > Touch 3 vertical dots on the upper right part of the screen > Show System > Touch the 3 vertical dots again > Reset App Preferences 

 

Please let me know how it goes. 

 

Best regards,
Rich
Motorola Support



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6 Posts

03-08-2018

Pakistan

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Re: Moto E4 plus "send SMS" pops up at the bottom of the screen

2018-03-09, 16:30 PM

Dear Rich,

 

There are no third party messaging app in my phone only the default message app. I have not given access to Facebook messenger to merge default message app with Facebook messenger app.

Plus I have given reset to app preferences after your suggestion. Still the same issue 

Attached is the screenshot

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Re: Moto E4 plus "send SMS" pops up at the bottom of the screen

2018-03-09, 16:40 PM

Hi AmanBaig,

 

I see. Can you check if "Android Messages" is updated on Playstore? Thanks. If so, I would suggest we try Clear Data of Messages.

 

To Clear Data:

Settings > Apps > 3 vertical dots > Show System > Messages > Storage > Clear Data

 

Best regards,
Rich
Motorola Support



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6 Posts

03-08-2018

Pakistan

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Re: Moto E4 plus "send SMS" pops up at the bottom of the screen

2018-03-10, 0:18 AM

Hi Rich

 

I've checked the messages app it is fully updated on play store. I've tried to delete the messages as you have suggested. After clearing the data from setting when I open the messages app all messages are there not cleared. And that message is still appearing at the bottom of the screen.

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12570 Posts

03-05-2018

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Re: Moto E4 plus "send SMS" pops up at the bottom of the screen

2018-03-12, 13:35 PM

wrote:

Hi Rich

 

I've checked the messages app it is fully updated on play store. I've tried to delete the messages as you have suggested. After clearing the data from setting when I open the messages app all messages are there not cleared. And that message is still appearing at the bottom of the screen.


Hi AmanBaig,

 

I still have some troubleshooting steps we can do to get rid of the message. Let's try Safe mode. Let me know how it goes. Thanks!

 

To Enable Safe Mode:

1. Press and hold the Power button until Power off comes up on the screen.

2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

3. Touch OK when Reboot to safe mode appears

4. Phone will reboot and Safe Mode will appear in bottom left corner

5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.

6. Restart the device to get out of safe mode and uninstall any recently installed applications.

*** Begin by looking for specific application types such as launchers, task killers or anti-virus apps.

 

Best regards,
Rich
Motorola Support



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3 Posts

01-29-2019

India

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Re: Moto E3 power "send SMS" pops up at the bottom of the screen

2019-01-29, 12:51 PM

It shows send SMS at the bottom,after few second my simcards are disabled and enabled automatically,this is happening every 10minutes,I tried every suggestion of yours regarding this topic,but I can't fix this,please help me to fix this

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6 Posts

03-08-2018

Pakistan

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  • Posts: 6
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  • Message 10 of 11

Re: Moto E3 power "send SMS" pops up at the bottom of the screen

2019-02-01, 4:17 AM
Get use to it bro. it won't get fixed..
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