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02-25-2018

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Moto E4 plus won't turn on, possibly not charging

2019-06-14, 22:16 PM

My phone was running low on battery then shut down suddenly at about 5%, and since then I haven't been able to get it to turn on since. Have tried the volume down+power for over 2 minutes, with no joy. Tried holding volume down and press/release power, nothing. The closest was one try of the 2 minute hold had some 'wrong' screens flash up and go, so it's not completely dead, but at a bit of a loss :(

 

Edit: Forgot to add: When plugged in the red charging LED sometimes does a slow blink I've not seen before, but can't find any info as to what error it might be warning about... Otherwise there's no LED at all which I take to mean it's not charging :/

 

Cheers!

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1846 Posts

10-16-2018

GB

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Re: Moto E4 plus won't turn on, possibly not charging

2019-06-15, 12:37 PM

 wrote:

My phone was running low on battery then shut down suddenly at about 5%, and since then I haven't been able to get it to turn on since. Have tried the volume down+power for over 2 minutes, with no joy. Tried holding volume down and press/release power, nothing. The closest was one try of the 2 minute hold had some 'wrong' screens flash up and go, so it's not completely dead, but at a bit of a loss :(

 

Edit: Forgot to add: When plugged in the red charging LED sometimes does a slow blink I've not seen before, but can't find any info as to what error it might be warning about... Otherwise there's no LED at all which I take to mean it's not charging :/

 

Cheers!


 

See if this post helps?

 

https://forums.lenovo.com/t5/MOTO-E-4th-Gen-MOTO-E-4th-Gen/E4-battery-not-charging/td-p

 

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2 Posts

02-25-2018

GB

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  • Posts: 2
  • Registered: ‎02-25-2018
  • Location: GB
  • Views: 18
  • Message 3 of 4

Re: Moto E4 plus won't turn on, possibly not charging

2019-06-15, 13:14 PM
that link isn't working?
I did find a couple of other posts, but none giving info beyond what I've tried...
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1846 Posts

10-16-2018

GB

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  • Posts: 1846
  • Registered: ‎10-16-2018
  • Location: GB
  • Views: 26113
  • Message 4 of 4

Re: Moto E4 plus won't turn on, possibly not charging

2019-06-15, 14:45 PM

Is there anything on the phone that you need to keep?

 

If not can you get into,"Recovery Mode" and try a Hard reset.

 

Hust put moto e4 hard reset  into Youtube for easy to follow videos.

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