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4 Posts

11-03-2017

RU

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Re: Moto E4 wifi connection problems

2017-11-13, 6:53 AM

Dear Moto_JM, 

Was this problem added to the problem list? I must say I suffer from this phenomena.

 

B.R.

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2 Posts

11-13-2017

US

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Re: Moto E4 wifi connection problems

2017-11-13, 7:17 AM

My Game is not working for Emulator like: 3DS Emulator see and help me my moto phone.

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4 Posts

11-03-2017

RU

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Re: Moto E4 wifi connection problems

2017-11-16, 8:51 AM

Dear Moto reps, 

 

I must say this described "feature" of E4 Plus is absolutely annoying.

Wifi and Bluetooth (newly founded "feature") connection face problem everyday.

On any WiFi (work WiFi, home WiFi, public WiFi) and BT connection (BT headset, BT headphones) my Moto does have problem.

 

Regarding BT - phone just is not able to show avaialable BT devices.

 

The simplest solution:

1. switch on Flight Mode

2. switch off Flight Mode

3. Check WiFi/Bluetooth connection

 

I'm confirming this for one day. Will check it in nearest days.

 

At least no need to reboot the phone which is longer.

 

Anyway this BUG need to be fixed.

 

My request to Moto support - please reply to this message and inform us with official state of this issue.

 

If you need data I'm ready to collect it.

 

B.R.

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5 Posts

11-17-2017

NO

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  • Message 14 of 288

Moto E4 plus won't connect to WIFI

2017-11-17, 12:06 PM

I represent a large company in Norway.. we recently bought 20 Moto E4 plus. Nice phone, good specs, huge battery, reasonable price. But problem is it does not work on our company wifi! Connects, but no internet. The phone works fine on my own wifi at home, but only on 2,4 GHz, not 5 GHz.
We have a few other Moto models in our company (X Force, X Style, G4 plus, G5), none of them have the same problem. And of course, all the Sony phones, iphones, Samsung.. everyone works fine on our company wifi. Only the Lenovo E4 plus does not.

And yes, I have tried everything. Resetting the phone, the access point, the router, the settings everywhere... And we have tried a lot of the 20 E4 plus we have. All of them have the same problem. So this is not one single faulty phone, it is a design error.

 

When will there be a firmware upgrade for the E4 plus to fix this?

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3948 Posts

12-01-2016

PH

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Re: Moto E4 plus won't connect to WIFI

2017-11-17, 16:38 PM

Hi mws600,

 

Sorry you are having problems with this but we need to identify the cause of this issue. I'll be glad to help here.

To start with, we just need some information from you:

 

1. What Router Make/Model/Security type used on your work network?

2.Please provide us WiFi Analyzer screenshot ( The app can be downloaded in the Playstore)

3. Let us know if there's any MAC connected to your work network that you could get sniffer logs from if requested

4. Please provide a Bug report with WiFi Verbose enabled. (Atleast one phone)
     A. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer                  options mode
    B. After the above steps, Developer options will be enabled.
    C. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
    D. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
    E. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
    F. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power                button and then choose Bug Report from the Power down menu.
    G. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.    .          H. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport via a private            message.
     I. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that         you observed the behavior in local time.

 

 

Would you also  please update your profile with the serial/IMEI/MEID number of  atleast one of your phones? Is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled>Update your profile here

Regards,
Daisy
Moto Support

 

 

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5405 Posts

07-12-2014

US

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Re: Moto E4 wifi connection problems

2017-11-21, 22:22 PM

Hi guys,

 

If the suggestion provided here does not work, I would suggest turning bluetooth and wifi scanning off. Go to Settings > Location > 3-dot Menu > Scanning > Turn bluetooth and wifi scanning off. Let me know if it helps.

 

-JM

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3 Posts

11-21-2017

GB

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  • Message 17 of 288

Re: Moto E4 wifi connection problems

2017-11-21, 22:25 PM

I have turned off my phone restart phone, restart WiFi but keep receiving the same notification reading as

WiFi connected but no internet

I need help cos am really getting disappointed with my first ever Moto mobile phone

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2 Posts

11-24-2017

GB

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Re: Moto E4 wifi connection problems

2017-11-24, 14:25 PM

I'm having exactly the same problem with my Motorola E4 plus. The wifi works fine then randomly stops allowing internet signal. The only way to reconnect it is to reboot the phone then it works again. I have fully tested the router and no other device I have has any problems with losing connection. Will a software fix be coming out to fix this problem as I will have to return the phone as faulty otherwise.

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1 Posts

11-25-2017

GB

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  • Message 19 of 288

Re: Moto E4 wifi connection problems

2017-11-25, 17:55 PM

Glad to read I'm not the only one having this issue... but what are Lenovo doing about it?

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3 Posts

11-21-2017

GB

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  • Message 20 of 288

Re: Moto E4 wifi connection problems

2017-11-25, 17:59 PM

The only way to get WiFi working is to turn the Bluetooth off whilst WiFi in on

It's working fine for me

Hope it works for you

 

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