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6 Posts

04-12-2018

AT

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Re: Moto E4 wifi connection problems

2018-07-09, 21:18 PM
Agree.
Lenovo + Motorola = Garbage. I hindered more than 10 people to buy these trashes. As you can see from this and other threads, clients are simply their balls.
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5 Posts

01-24-2018

BR

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Re: Moto E4 wifi connection problems

2018-07-11, 22:25 PM

Hello, ameridian. I have a Moto Z2 Play (and before it I had a Sony Xperia Z3) and I never had any problems with WiFi in any of them. Also the same for other devices (mine or from other people). So it is not true that all devices have complaints of WiFi problems. Maybe the ones with problems share the same WiFi chipset and/or firmware. But there are devices that never have any issues.

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3 Posts

06-29-2018

US

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Re: Moto E4 Plus not connecting to Wifi

2018-07-12, 19:09 PM
I have had this problem since Corp office did a complete reboot to fix the 1st problem (a complete loss of power). Nothing and no one has made a dent in fixing this 2nd problem (never any Wi-Fi connection). Can you, PLEASE, point me in the right direction to get help fixing my Wi-Fi? Thanks, Mishell
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3 Posts

06-29-2018

US

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Re: Moto E4 wifi connection problems

2018-07-12, 19:19 PM

Same problem on my 1st smartphone.  I've been with Sprint for 21 years, always with 2 cell phones and sometimes 3 cellphones.  Wish I could get the complete, correct solution for my Motorola E 4 (NOT PLUS) phone, so I could move to my 3rd problem!! !  Mishell

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5988 Posts

12-04-2017

IN

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Re: Moto E4 wifi connection problems

2018-07-13, 10:40 AM

 wrote:

Hi Swaraj, Many thanks for your response. Tried in safe mode as instructed. Same result. Select the connection, enter password and connection is 'saved' and not connected. I tried updating my mobile  serial number from About the phone and tried the 2 IMEI numbers displayed but all three were not getting accepted. Please advise. Regards, Guru


Hi.

 

Thank you for trying, hope you have already tried with a different router and tested by performing "reset app preferences" and reboot.

 

You can share us your IMEI number and Bug report via private message. Let us know if you have any questions? We appreciate your assistance.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5988 Posts

12-04-2017

IN

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Re: Moto E4 wifi connection problems

2018-07-13, 11:25 AM

 wrote:

Same problem on my 1st smartphone.  I've been with Sprint for 21 years, always with 2 cell phones and sometimes 3 cellphones.  Wish I could get the complete, correct solution for my Motorola E 4 (NOT PLUS) phone, so I could move to my 3rd problem!! !  Mishell


Hi MishellGosdin,

 

Thank you for reporting, we are sorry to learn about that. We would like to learn more. May I know if you are still facing wifi issue on your device?

 

  • Does this happen to all the source you are trying to connect with? 
  • Does it connects and disconnects?
  • May I know what all troubleshooting steps you have tried?

Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link

 

Regards,

Swaraj

Moto Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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81 Posts

07-16-2018

US

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Re: Moto E4 wifi connection problems

2018-07-16, 12:02 PM

Given the amount of clear troubles with new out of the box motor4 phones, there company should clearly identify a problem and provide a solution. The sound turns off. Calls drop. Ok Google shuts off.

 

I've replaced my phone once only to have problem return.

 

MetroPCS won't take phones back.

Moto is not issuing working phones.

 

 

JustFixIt
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81 Posts

07-16-2018

US

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Re: Moto E4 Plus not connecting to Wifi

2018-07-16, 12:07 PM
This is a horrible situation. Why can't a solution be offered. Clearly the phones are defective in Mass proportions. I've returned once, have very few apps and it misses calls, loses sound, loses connectivity. Solutions here are not working.
JustFixIt
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81 Posts

07-16-2018

US

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Re: Moto E4 Plus not connecting to Wifi

2018-07-16, 12:09 PM
So what happened? Moto? How can we get new phones (different model) or refund. My phone is 3 weeks old, 2nd one, and problems are here continually.
JustFixIt
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81 Posts

07-16-2018

US

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Re: Moto E4 Plus not connecting to Wifi

2018-07-16, 12:13 PM

Ireland, Norway, England, USA, globally, the phone is having consistent failures with sounds turning off, microphone, wifi. It's July 2018. I don't see any working solution or follow up. Others purchased in December and January and still phones are being sold in July 2018 without working.

JustFixIt
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