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1 Posts

08-27-2018

GB

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E4 Wifi dropping

2018-08-27, 7:27 AM

There is a contention problem on my E4 plus and I believe it common to a number of Motorola handsets. My wifi will drop and this can be home or outside in town. Sometimes fails to see router or connects with no Internet. 

 

If I switch off Bluetooth,  immediately wifi connects. If I then switch Bluetooth back on, all is well.  Till the next time.

 

That is where your technical guys need to focus their diagnosis.

 

<Edit - title edited for clarity>

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5405 Posts

07-12-2014

US

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Re: Moto E4 wifi connection problems

2018-09-01, 22:06 PM
Moved message to a dedicated thread for Moto E4 Plus.
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2 Posts

09-13-2018

GB

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Re: Moto E4 wifi connection problems

2018-09-13, 17:21 PM

I have Moto E4 plus

WiFi connection extremly poor. Either my phone doesn't connect at all, or it connects and states "No internet connection", or it connects normally but doesn't actually have internet connection, or it connects, has internet for a few minutes but then loses the connection.

 

There are a bunch of suggestions what one could do in the linked post, including restarting the phone, restarting the WiFi, turning off Bluetooth, going in and out flight mode, turning off Bluethooth and WiFi scanning in Location settings, but none of those is an acceptable solution

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2 Posts

09-13-2018

GB

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Re: Moto E4 wifi connection problems

2018-09-13, 17:21 PM
I tried more than one network always problem
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9 Posts

09-28-2008

US

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Re: Moto E4 wifi connection problems

2018-09-13, 17:30 PM

Go to Google Play and install 'WiFi Router Master Pro', it fixed my WiFi issues!

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1 Posts

09-14-2018

GB

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Re: Moto E4 plus won't connect to WIFI

2018-09-14, 4:54 AM

I,m trying the E4 plus,  for my business.

pretty good so far, except as reported repeatedly by others on here, dropping out of WiFi connecion

 

this needs sorting before we buy these, so it works without having to resetting it or the router. My data usage has gone up alarmingly by heavy data 

I can’t recommend this phone, because of this, otherwise am dry pleased with it.

is the 5th generation any better?

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2 Posts

09-22-2018

PH

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Re: Moto E4 Plus not connecting to Wifi

2018-09-22, 9:05 AM

Been encountering this problem since I updated the android security patch level prior to the August 5, 2015 can't connect to any wifi network. Wifi network is ok other device can connect to it. Only my device can't.

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5405 Posts

07-12-2014

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Re: Moto E4 Plus not connecting to Wifi

2018-09-27, 18:13 PM

 wrote:

Been encountering this problem since I updated the android security patch level prior to the August 5, 2015 can't connect to any wifi network. Wifi network is ok other device can connect to it. Only my device can't.


Does it happen to all wifi networks you attempt to connect to or only on your home wifi network? Have you tried to reset network settings?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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5 Posts

01-24-2018

BR

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Re: Moto E4 Plus not connecting to Wifi

2018-09-28, 11:13 AM

 wrote:

 wrote:

Been encountering this problem since I updated the android security patch level prior to the August 5, 2015 can't connect to any wifi network. Wifi network is ok other device can connect to it. Only my device can't.


Does it happen to all wifi networks you attempt to connect to or only on your home wifi network? Have you tried to reset network settings?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.


I know you need to discard any other possibilities, so that's why you're asking that. But I can't understand why you don't realize there's a REAL problem with the E4 device. There are so many people, from many different countries, complaining about the exact same thing that it seems impossible it's something specific to this or that user.

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6 Posts

10-02-2018

US

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Re: Moto E4 wifi connection problems

2018-10-03, 22:39 PM

My Moto E4 Plus loses wifi momentarily while in use. The wifi icon disappears and the lte comes on. After 5-10 seconds the wifi comes back on. Anyone else having this issue or have a solution?

 

Thank you

Jim Burns

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