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Moto G(7) plus dual SIM does not work

2020-03-24, 19:10 PM
I have recently bought a Moto G(7) plus. Using two SIMS does not work. When 2 SIMS are inserted, only the pin code of the SIM in slot 1 is requested. Nevertheless, the SIMS are enabled and seem to be detected correctly, but I cannot receive or make calls. When calling one number I get "this number cannot be reached", for the other I get one very short ring and then voicemail is returned. I tried the following: - using one SIM in slot 1, this works - using one SIM in slot 2, this works - using the SIMs as dual SIM in another G(7) plus, this works - using other SIMs in the phone, same problem So it is not the SIM, it is the phone. Since one SIM in any slot works, it seems the cause is not a faulty SIM slot. Any ideas? Thanks in advance.

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Re:Moto G(7) plus dual SIM does not work

2020-03-26, 16:10 PM

Hi Bartm85,


This sounds pretty strange, I'd like to take a look into this further. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. Thanks.


Best regards,
Motorola-Lenovo Support

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