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8 Posts

03-09-2018

India

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Unable to charge my moto e4+ in switch on mode after update NMA26.42-152

2018-06-07, 20:23 PM

a day before yestarday i updated NMA26.42-152 in moto e4 plus but since from update I am suffering from charging issue.I checked my charger too.I tried for charging in safe mode,it was able to charge in safe mode as well as while device is switched off. But unable to charge in normal mode please  help me.

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3949 Posts

12-01-2016

Philippines

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Re: Unable to charge my moto e4+ in switch on mode after update NMA26.42-152

2018-06-07, 21:34 PM

Hi Devesh_patil,

 

This is unusual. If ever that it's charging while in Safe Mode then probably there's an app that is causing an issue. Try to uninstall one by one to see which is the app that is causing the issue.

 


Regards,
Daisy
Moto Support


**Please don't ask me questions by Personal Message; questions belong in the forums

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1 Posts

06-09-2018

India

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my moto e4 plus in not charging while switched off...

2018-06-09, 17:21 PM

my moto e4 plus in not charging while switched off...i have also tried in safe mode still it is not charging...it charges only when powered off...help..

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3949 Posts

12-01-2016

Philippines

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Re: my moto e4 plus in not charging while switched off...

2018-06-19, 20:35 PM

 wrote:

my moto e4 plus in not charging while switched off...i have also tried in safe mode still it is not charging...it charges only when powered off...help..


Is this happening to other chargers? Are you using the phone while it is charging?

 

-Daisy

**Please don't ask me questions by Personal Message; questions belong in the forums

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1 Posts

07-24-2018

India

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Re: my moto e4 plus in not charging while switched off...

2018-07-27, 11:50 AM

my moto e4 plus in not charging while phone is onf...i have also tried in safe mode still it is not charging...it charges only when powered off...help me please when i make it power off it charge in good speed but when i make phone on it's some time charging or sometime not pleae help me sir

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5418 Posts

07-12-2014

United States of America

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Re: my moto e4 plus in not charging while switched off...

2018-07-30, 21:30 PM

Please make sure that you follow these tips:

 

- Use only the approved wall charger (one that shipped with the phone). Check to ensure both charger and USB cable are correct.
- Plug the charger into your device and connect to an electrical outlet. You may also try a different outlet.
- We advise against using the phone while charging. Using the phone while charging will impact the actual amount of charge a phone will receive.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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4 Posts

12-09-2016

India

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Re: Unable to charge my moto e4+ in switch on mode after update NMA26.42-152

2018-08-23, 4:43 AM

I too updated the​software to NMA26.42-156. from then onwards it's not charging. I tried different charger and I tried safety mood. But also it's not charging. I tried everything but no solution. Even I cache partition, mobile reset but also no solution.

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5418 Posts

07-12-2014

United States of America

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Re: Unable to charge my moto e4+ in switch on mode after update NMA26.42-152

2018-08-30, 13:58 PM

 wrote:

I too updated the​software to NMA26.42-156. from then onwards it's not charging. I tried different charger and I tried safety mood. But also it's not charging. I tried everything but no solution. Even I cache partition, mobile reset but also no solution.


Kindly backup all your data and perform factory data reset. I would also advise you to remove your Google account from the phone before proceeding with it. Make sure that you disable the Automatic Restore option. The steps are here: https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/120269/p/30,6720,10216

 

After the reset, do not install your third-party apps all at once. Test the phone first with only the pre-installed apps on the phone. Then, install your third-party apps one at a time while continuing to observe if the issue will resurface.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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