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Moto E PhonesMOTO E™ 4th Gen / MOTO E™ 4th Gen Plus
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1 Posts

06-26-2021

United States of America

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  • Registered: ‎06-26-2021
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3g shutdown

2021-06-26, 17:47 PM

I received a text from Sprint telling me my Moto E4 will need to be replaced as they are shutting down 3g in January 2022. Isn't the Moto E4  4g?

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4519 Posts

03-11-2019

United States of America

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  • Location: United States of America
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  • Message 2 of 2

Re:3g shutdown

2021-06-26, 19:20 PM

Hi roy_l,

 

Thank you for posting your concern and we would like to help. The Moto E4 is not included on the phones that will be supported after the shutdown. The phone can support 4G but its use is only for mobile data only. The phone still uses 3G network for calling and text messages. Here are the list of phones that would still be supported after the shutdown: https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf

 

Best regards,
Zeke
Motorola Support



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