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13 Posts

11-23-2015

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Battery saver disabling calls and sms

2021-03-14, 14:23 PM

Hello

 

I am using moto E4 plus , recently I bought jio 4g simcard when I enable batter am unable to make or receive calls , the same applicable to sms.

 

Please help to resolve the issue

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6777 Posts

02-11-2016

United States of America

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  • Message 2 of 9

Re:Battery saver disabling calls and sms

2021-03-15, 1:58 AM

@ kandasmo wrote:

Hello

 

I am using moto E4 plus , recently I bought jio 4g simcard when I enable batter am unable to make or receive calls , the same applicable to sms.

 

Please help to resolve the issue

 

Hello, the battery saver should not impact anything with the signal. Are you using VoLTE on the phone or the MyJIO application? If using the MyJIO app it's possible that the battery saver is restricting background data usage. I don't have an E4 Plus on me so I'm not sure if Android 7.1 has the ability to allow individual apps to have Unrestricted data usage. Let me ask around on Monday. In the meantime, can you advise if you're using the app or not?

 

-Tom

 

FYI, we (the moto support team) do not actively monitor the community on the weekends so there may be delays in getting back to you.



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13 Posts

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Re:Battery saver disabling calls and sms

2021-03-15, 7:48 AM

Yes, i am using my jio app, let me uninstall and check the issue.

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Re:Battery saver disabling calls and sms

2021-03-15, 8:02 AM

Just uninstall the Jio App but still am facing same issue.

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1981 Posts

11-24-2020

India

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  • Message 5 of 9

Re:Battery saver disabling calls and sms

2021-03-16, 9:08 AM

Hi kandasmo

 

Thank you for trying. Can you please test your phone in Safe Mode? Safe Mode starts the device without any third-party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue.

 

To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up, reboot the device to get back to normal mode. Let us know what you'll find out.

 

Thanks

Sunitha



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Re:Battery saver disabling calls and sms

2021-03-16, 10:31 AM

Hello Sunita,

 

I could see only the following mode, don't see any option for SAFE MODE.

 

-- META MODE

-- Recovery MODE

-- Test MODE

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1981 Posts

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India

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  • Message 7 of 9

Re:Battery saver disabling calls and sms

2021-03-16, 11:28 AM

@ kandasmo wrote:

Hello Sunita,

 

I could see only the following mode, don' see any option for SAFE MODE.

 

-- META MODE

-- Recovery MODE

-- Test MODE

Hi,

 

I would suggest you go through the link here and follow the instructions to enter Safe Mode. Let me know how it goes. 

 

Thanks

Sunitha



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  • Message 8 of 9

Re:Battery saver disabling calls and sms

2021-03-19, 15:50 PM

Hello Sunitha,

 

I booted Moto E4 plus in the safe mode.

 

Try calling my mobile number, it reports number not reachable, at the same time i could see range in the network

 

Even safe disabling calling option.

 

Please advise further.

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1981 Posts

11-24-2020

India

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  • Message 9 of 9

Re:Battery saver disabling calls and sms

2021-03-22, 5:54 AM

Hi kandasmo,

 

Thank you for testing the phone in Safe Mode. Can you please confirm if the VoLTE is detecting on your phone? Please share a screenshot of the mobile network page. Have you tested with a Different Network SIM card? How about the calls and SMS if you enable battery saver with the different Network SIM? Just to confirm if the issue with a particular network SIM. I look forward to your response.

 

Thanks

Sunitha



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