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6 Posts

02-11-2021

Jamaica

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  • Message 1 of 12

Camera not working

2021-02-11, 15:41 PM

Hello 

 

Since the start of this month I have been getting and error message stating the camera is not working. I have reset and restart the phone and its the same issue. This is the only camera on the phone so I currently don't have a camera to use.

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 2 of 12

Re:Camera not working

2021-02-11, 17:42 PM

You reset and restarted the phone but did you clear cache & storage from the camera app?

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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6 Posts

02-11-2021

Jamaica

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  • Message 3 of 12

Re:Camera not working

2021-02-11, 20:05 PM

I did that as well 

 

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

524 Signins

13360 Page Views

  • Posts: 1554
  • Registered: ‎08-15-2020
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  • Message 4 of 12

Re:Camera not working

2021-02-11, 20:12 PM

Did you test camera in Safe mode?

 

Can you install another camera app such as Open Camera to test?

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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6 Posts

02-11-2021

Jamaica

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  • Posts: 6
  • Registered: ‎02-11-2021
  • Location: Jamaica
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  • Message 5 of 12

Re:Camera not working

2021-02-11, 20:16 PM

It is still not working. I downloaded a different Camera but those aren't working either it state the camera can't connect.

 

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

524 Signins

13360 Page Views

  • Posts: 1554
  • Registered: ‎08-15-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 6 of 12

Re:Camera not working

2021-02-11, 20:19 PM

That doesn't sound good.

 

Could be hardware failure.

 

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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6 Posts

02-11-2021

Jamaica

5 Signins

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  • Posts: 6
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  • Location: Jamaica
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  • Message 7 of 12

Re:Camera not working

2021-02-11, 20:25 PM

Maybe as I think it have to do with the camera that comes on the phone.

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1982 Posts

11-24-2020

India

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  • Message 8 of 12

Re:Camera not working

2021-02-12, 6:01 AM

Hi Shan25JA139,

 

Thank you for writing to us! Sorry to know about the Camera issues. I appreciate your efforts in performing troubleshooting steps. I will try my best to help you here. Can you please test the Camera in the Device help application if you have not tested it? To test Camera, open the device help app from App menu>> Tap on diagnosis/Fix >> Click on hardware test >> Camera> Begin test. If the Camera is working here please restart the phone and check. Let me know how it goes.

 

Thanks

Sunitha



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6 Posts

02-11-2021

Jamaica

5 Signins

15 Page Views

  • Posts: 6
  • Registered: ‎02-11-2021
  • Location: Jamaica
  • Views: 15
  • Message 9 of 12

Re:Camera not working

2021-02-12, 12:06 PM

Hello there is no camera under that option. I only see imaging and when I click on it there is no drop down or anything happening.

 

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1982 Posts

11-24-2020

India

207 Signins

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  • Posts: 1982
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  • Message 10 of 12

Re:Camera not working

2021-02-12, 15:47 PM

Hi Shan25JA139,

 

Thank you for trying! Could you please confirm if you are able to see Front Camera and Rear Camera under the Fix>>Hardware test option in the Device Help application? If yes, are you able to test the Camera? Is it working? I look forward to your response. 

 

Thanks

Sunitha



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