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5 Posts

09-27-2018

United States of America

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E4 plus no notifications

2018-09-27, 17:32 PM
I hear a notification sound but there are no notifications. Expanded notification icons not working. Finger sensor: home and recent apps not working, only back. All apps stopped so I have to log in to everyone of them. Phone crashes few times a day. Please help. Thanks.
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5 Posts

09-27-2018

United States of America

6 Signins

35 Page Views

  • Posts: 5
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  • Message 2 of 12

Re: E4 plus no notifications

2018-09-27, 18:10 PM
Also all the contacts got erased.
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5418 Posts

07-12-2014

United States of America

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  • Message 3 of 12

Re: E4 plus no notifications

2018-09-28, 18:20 PM

Hi pyoo75,

 

This is strange. One option that may correct the problem is clearing your partition. This will remove any temporary files that may be causing the problem, but will not delete your files or settings.

  1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on. You will see the word "Start" with an arrow around it.
  2. Press the Volume Down button twice to highlight "Recovery mode"
  3. Press the Power button to restart into Recovery mode. You'll see an image of an Android robot with a red exclamation mark and the words "No command."
  4. While holding down the Power button, press the Volume Up button.
  5. Use the volume buttons to scroll to "wipe cache partition" and press the Power button to select it.
  6. "Reboot system now" will be highlighted, press the Power button to select it.

Let me know if it helps.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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5 Posts

09-27-2018

United States of America

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  • Message 4 of 12

Re: E4 plus no notifications

2018-09-29, 13:21 PM
Didn't help. Also I'm not being able to download apps.
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2 Posts

10-03-2018

United States of America

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  • Message 5 of 12

Re: E4 plus no notifications

2018-10-03, 18:28 PM

Have a new phone and have the same problem.  there are no notifications for text message or phone.  I have to pull the top menu down to see any activity for the day.

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5418 Posts

07-12-2014

United States of America

925 Signins

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  • Posts: 5418
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  • Message 6 of 12

Re: E4 plus no notifications

2018-10-10, 19:26 PM

 wrote:

Have a new phone and have the same problem.  there are no notifications for text message or phone.  I have to pull the top menu down to see any activity for the day.


Please reset your app preferences and let me know what happens. Go to Settings > Apps > Hamburger menu > Reset app preferences.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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5418 Posts

07-12-2014

United States of America

925 Signins

79600 Page Views

  • Posts: 5418
  • Registered: ‎07-12-2014
  • Location: United States of America
  • Views: 79600
  • Message 7 of 12

Re: E4 plus no notifications

2018-10-10, 19:28 PM

 wrote:
Didn't help. Also I'm not being able to download apps.

Please reset your app preferences and let me know if it helps. Are you getting an error whenever you try to download apps?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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5 Posts

09-27-2018

United States of America

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Re: E4 plus no notifications

2018-10-10, 22:26 PM

No error messages. It just says "Download pending".

I resetted the app preferences and nothing.

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2 Posts

03-19-2021

United States of America

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  • Message 9 of 12

Re:E4 plus no notifications

2021-03-19, 16:10 PM

I am having this exact same problem. None of the suggestions you offer so far have fixed it. Can you suggest something else? This is a weird problem, but very specific. And I'm having the same problem as the others. Thanks.

 

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1992 Posts

11-24-2020

India

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  • Message 10 of 12

Re:E4 plus no notifications

2021-03-22, 6:02 AM

Hi chrispy85

 

Welcome to Motorola Forums. Sorry to hear you're having issues with your phone. I will try my best to help you with this. It would be great if you could tell me if you are facing notification issues or you are unable to install applications? What are all the steps you have tried so far? So I can check and assist you further. 

 

Thanks

Sunitha



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