Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto E PhonesMOTO E™ 4th Gen / MOTO E™ 4th Gen Plus
All Forum Topics
Options

1 Posts

06-07-2021

United States of America

1 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎06-07-2021
  • Location: United States of America
  • Views: 5
  • Message 1 of 2

Moto E Calling: I can hear the caller, but the caller can't hear me.

2021-06-07, 17:16 PM

I have a moto e on android with Visible as a provider. 

 

Here's the problem; whenever I call or am called, I have a minute where the person on the other line can hear me, and I can hear them. Then, after about a minute or so, the person on the other end can't hear me anymore, but I can hear them perfectly clear. If they call me back I have about another minute where they can hear me again. It's not my service; someone else in the house has the same service provider as me and his calls go smoothly. I have tried regular cell calling and wifi calling, same issue occurs. I have tried rebooting the phone, I have tested the microphone and it works perfectly fine according to the phone's diagnostic app. I found an old post that suggested to disable with google's microphone access and that hasn't worked for me. I have only one app that didn't come with the phone, so I deleted it and rebooted the phone.

 

Nothing seems to be working. Any ideas?  

 

Reply
Options

1977 Posts

11-24-2020

India

206 Signins

21840 Page Views

  • Posts: 1977
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 21840
  • Message 2 of 2

Re:Moto E Calling: I can hear the caller, but the caller can't hear me.

2021-06-08, 3:21 AM

Hi Inneed

 

Welcome to Motorola Forums. Sorry to know about this and your efforts are highly appreciated in performing troubleshooting steps. I will do my best to help you with this. When did you start facing this? Was it working fine before? Is the network dropping when it happens? Please check and let me know. 

 

Also, can you please test your phone in Safe Mode? Safe Mode starts the device without any third-party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue.

 

To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up, reboot the device to get back to normal mode. Let us know what you'll find out.

 

Thanks

Sunitha



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms