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  • Posts: 1
  • Registered: ‎06-10-2021
  • Location: India
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  • Message 1 of 2

unable to scan QR code for whatsapp web.

2021-06-10, 7:54 AM

Iv been facing this problem for really long now, where the qr code in whatsapp web is not recognized by moto e4 plus camera. all other qr codes work. only whatsapp web is not working.


it works rarely if i try scanning hundreds of times... it just focusses in defocusses, and repeats without ever successfully scanning.


iv searched all over the web looking for a solution.



please help! 




1982 Posts



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  • Posts: 1982
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 21885
  • Message 2 of 2

Re:unable to scan QR code for whatsapp web.

2021-06-11, 5:40 AM

Hi a_ntemage


Welcome to Motorola Forums. Sorry to know about this. I will try my best to help you with this. I would suggest you check any pending updates available for the application(Open PlayStore>>Check for the update). If any, please update and test. If that doesn’t help, please try clearing the application Cache/Data(Clearing the app data will reset the app to factory default settings. Any settings saved on the app or data will be removed) To clear the app cache and data, go to Setting>> All apps >>Particular Application>>Force stop>> Click ok>> storage >>Clear cache/data. Restart the phone post this and check. If you still face the same, I would suggest you try to report this to the application support/developer to check this further.




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