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RobertBob654425
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Posts: 156
Registered: ‎01-07-2016
Location: US
Views: 211
Message 1 of 4

Finding ketpad during phone call

 I was using my Moto E calling tech support about problems with my cable service.

 I was asked to press certain numbers to access different things. (I'm sure you all have been there.)

But, the keypad was no longer displayed. How do I access the keypad without disrupting the call?

Bob

Senior MotoAgent
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Posts: 541
Registered: ‎03-11-2019
Location: US
Views: 205
Message 2 of 4

Re: Finding ketpad during phone call

Hi RobertBob654425,

 

Thanks for posting. You should be able to open the keypad/dial pad during a phone by pressing the 9 dot icon. If you cannot see the icon during the call kindly send us a screenshot when you are having a call. To take a screenshot button press and hold both the Power and Volume down key for three seconds, or until you hear the camera shutter click and see the screen shrink slightly.

 

Best regards,
Zeke
Motorola Support

RobertBob654425
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Posts: 156
Registered: ‎01-07-2016
Location: US
Views: 187
Message 3 of 4

Re: Finding ketpad during phone call

 When I make such a call I'll follow your advice. If I am still having trouble I'll respond in here.

 Thank you,

 Bob

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RobertBob654425
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Posts: 156
Registered: ‎01-07-2016
Location: US
Views: 115
Message 4 of 4

Re: Finding ketpad during phone call

Thanks for posting. You should be able to open the keypad/dial pad during a phone by pressing the 9 dot icon.

 

 I finally got around to having to use this,and your suggestion worked.

 Thank you,

 Bob