05-22-2019 10:55 AM
I was using my Moto E calling tech support about problems with my cable service.
I was asked to press certain numbers to access different things. (I'm sure you all have been there.)
But, the keypad was no longer displayed. How do I access the keypad without disrupting the call?
05-22-2019 11:33 AM
Thanks for posting. You should be able to open the keypad/dial pad during a phone by pressing the 9 dot icon. If you cannot see the icon during the call kindly send us a screenshot when you are having a call. To take a screenshot button press and hold both the Power and Volume down key for three seconds, or until you hear the camera shutter click and see the screen shrink slightly.
07-11-2019 09:38 AM
Thanks for posting. You should be able to open the keypad/dial pad during a phone by pressing the 9 dot icon.
I finally got around to having to use this,and your suggestion worked.